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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and manage hardware/software for our team.
- Company: Join Remitly, a global leader in transforming financial services since 2011.
- Benefits: Enjoy paid vacation, health insurance, stock options, and mental health support.
- Why this job: Make a real impact while growing your career in a diverse and inclusive environment.
- Qualifications: A degree in Computer Science or 2+ years of tech support experience required.
- Other info: Be part of a mission-driven team with over 2,700 employees worldwide.
The predicted salary is between 28000 - 42000 £ per year.
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Job Description
Remitly\’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
Job Description
Remitly\’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About The Role
As part of the IT Support team, the IT Support Specialist is focused on providing extraordinary internal customer services by managing software, deploying hardware, supporting new tooling, and most importantly focusing on the needs of our internal Remitly team. You will support our users with basic troubleshooting of hardware and software systems all the way to escalating problems to vendor support for our internal customers when needed. You will be the primary point of contact for all things support for our internal customers, routing tickets to other teams and working on issues until full resolution for our internal team.
You Will
- Monitor and respond to incoming IT requests and alerts.
- Onboard and off-board new employees and provision hardware on site.
- Analyze and resolve hardware issues for Macs, PCs, Chromebooks, printers, and peripherals with a white-glove approach.
- Analyze and resolve software issues with apps like Okta, G Suite, Zoom, Slack, AWS Workspaces, Jira, and Wiki (Confluence).
- Write technical posts to communicate important IT updates and information to employees using internal tools.
- Help with inventory-related projects including equipment tracking, ordering, and shipping.
- Deploy and manage meeting room A/V systems including Zoom/Google Meet software and Logitech hardware.
- Help with maintaining site network infrastructure (switches, routers, firewall appliances, and APs) and related services (Radius, DHCP, DNS, and access-related rules).
- Remain informed about the events, trends, and developments related to your role, the business of the company, and the fintech industry.
You Have
- A BS in Computer Science or 2+ years of equivalent technical support experience.
- An eye towards detail and an attitude of \”solve for the problem now, refine the process later.\”
- A love of working in the world of operating systems, computer networking, security, logistics, new hire training, and new office buildouts.
Our Benefits
- Paid Vacation Days
- Health insurance
- Commuter benefit
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Continuing education and corridor travel benefits
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman\’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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IT Support Specialist employer: Remitly
Contact Detail:
Remitly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Okta, G Suite, Zoom, and Jira. Having hands-on experience or knowledge about these platforms will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. Be ready to discuss your approach to troubleshooting and how you prioritise tasks when managing multiple IT requests.
✨Tip Number 3
Research Remitly's mission and values to understand their focus on customer service and financial services. Tailor your responses in interviews to reflect how your personal values align with theirs, especially regarding making a positive impact.
✨Tip Number 4
Network with current or former employees of Remitly on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Support Specialist role at Remitly. Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Okta, G Suite, and Zoom.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical support experience, problem-solving abilities, and any familiarity with hardware and software troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of Remitly's mission. Mention how your skills can contribute to their vision of transforming lives through financial services.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Remitly
✨Know Your Tech
Brush up on your knowledge of the software and hardware mentioned in the job description, such as Okta, G Suite, Zoom, and various operating systems. Being able to discuss these tools confidently will show that you're prepared and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to resolve problems efficiently.
✨Show Enthusiasm for Customer Service
As an IT Support Specialist, your role revolves around helping others. Be ready to discuss your approach to customer service and how you ensure a positive experience for internal users. Share any relevant experiences where you went above and beyond.
✨Stay Updated on Industry Trends
Familiarise yourself with current trends in the fintech industry and how they might impact IT support. This shows your commitment to continuous learning and your understanding of the broader context in which the company operates.