At a Glance
- Tasks: Lead growth initiatives across product, pricing, marketing, and customer service in Europe.
- Company: Join a dynamic fintech company focused on global customer solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Collaborative culture with a focus on impactful decision-making and career growth.
- Why this job: Shape the future of customer experience in a fast-paced, innovative environment.
- Qualifications: 5+ years in fintech or e-commerce, strong analytical and leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- 5+ years of experience in Fintech, consumer technology, strategy consulting or e-commerce industry sectors.
- Experience working in a global matrix organisation and in fast-growth international environments.
- Demonstrable experience working in or alongside product management teams, with the ability to write product requirements, contribute to roadmap planning, and operate fluently in agile delivery environments.
- A track record of influencing product prioritisation decisions through data-driven business cases and customer evidence, without direct authority over engineering or product resources.
- Grasp of drivers and mechanics for high transaction volume businesses. Strong business acumen and decision-making skills.
- Previous experience with data modelling and analysis.
- Strong problem solving skills and the ability to generate good quality hypotheses combining qualitative and quantitative insights.
- Ability to lead junior members or a cross-functional squad to deep dive into ambiguous problem statements with significant business impact, create structured logical frameworks, and drive stakeholders towards business and customer-centric solutions.
- Highly effective at cross-functional stakeholder management. Strong communication, influencing, and interpersonal skills.
- Comfort navigating ambiguity at the intersection of product, commercial, and operational priorities — able to build clarity and alignment across diverse teams.
What the job involves
- Remitly is hiring a Business Manager to lead growth in a key European region (customers sending to anywhere in the world from this European region).
- This is a strategy, analytics, product and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments.
- The Business Manager will act as the primary regional customer voice, shaping the roadmap with deep customer and market insight and driving the end-to-end product experience for customers in the region.
- Be accountable for overall sustainable revenue and customer growth in a key European region.
- Drive overall regional performance, including key performance indicators such as new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value.
- Oversee ongoing views about competition, market, and customer trends, translating regional strategies into specific market goals across multiple functions.
- Develop long-term strategies and influence leadership decisions.
- Serve as the primary regional advocate into the regional and global product organisation, owning the translation of customer and market insights into clear, prioritised product requirements.
- Partner closely with product managers to define and maintain a regional product roadmap that addresses local customer needs, competitive gaps, and regulatory considerations.
- Drive discovery and definition of new product features by leading structured customer research, usability studies, and qualitative interviews specific to the region.
- Write and review product briefs and opportunity assessments for regionally-driven initiatives, ensuring they are grounded in customer evidence and quantified business impact.
- Influence product prioritisation by building compelling business cases using customer-centric and impact-driven frameworks, aligning product leadership on regional bets.
- Define success metrics and acceptance criteria for product initiatives in the region, working with product and engineering to ensure outcomes are measurable and tracked.
- Evaluate and provide structured feedback on product solutions during discovery and build phases, representing the regional customer perspective in design reviews and sprint demos.
- Identify and escalate friction points, localisation gaps, and experience deficiencies in the regional customer journey, partnering with product and design to resolve them.
- Stay ahead of competitor product developments, regulatory changes, and emerging customer expectations in the region, proactively surfacing implications for the product roadmap.
- Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes.
- Through collaboration with analytics teams across pricing, product and marketing, create customer behaviour and market analyses to obtain insights and develop executional plans.
- Define and manage a continuous feedback loop from regional customers, turning qualitative signals into quantifiable product and operational improvements.
- Partner closely with marketing, product, pricing, and other relevant teams to identify ways to grow KPIs within the region and improve the overall customer experience.
- Drive executional excellence on initiatives and define the right strategic context and clear prioritisation for stakeholders.
- Lead building business cases for key initiatives and influence prioritisation of partner teams' roadmaps through structured business impact and customer-centric frameworks.
Business Manager (Europe) employer: Remitly
At Remitly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our employees benefit from extensive growth opportunities within a fast-paced, international environment, where their contributions directly impact our mission to enhance customer experiences across Europe. With a strong emphasis on data-driven decision-making and cross-functional teamwork, we empower our Business Managers to lead initiatives that drive sustainable revenue and customer growth, making every day at Remitly both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager (Europe)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what we do and how you can contribute to our growth in Europe!
✨Tip Number 3
Practice your storytelling skills. We love hearing about your past experiences, especially how you've tackled challenges and driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us.
We think you need these skills to ace Business Manager (Europe)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Manager role. Highlight your experience in fintech, product management, and any relevant metrics that showcase your impact. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can drive growth in our European region. Be specific about your achievements and how they relate to the job description.
Showcase Your Data Skills:Since data-driven decision-making is key for this role, make sure to highlight your experience with data modelling and analysis. Share examples of how you've used data to influence product decisions or improve customer experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Remitly
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and developments in the fintech and e-commerce sectors. Be ready to discuss how your experience aligns with these areas, especially in terms of product management and data-driven decision-making.
✨Showcase Your Analytical Skills
Prepare to share specific examples of how you've used data modelling and analysis to influence product decisions. Think about times when you’ve turned customer insights into actionable strategies, as this will demonstrate your ability to drive business impact.
✨Master Cross-Functional Collaboration
Since this role involves working with various teams, be ready to talk about your experience in managing stakeholders across different functions. Highlight instances where you’ve successfully navigated ambiguity and built alignment among diverse teams.
✨Prepare for Problem-Solving Scenarios
Expect to tackle hypothetical scenarios during the interview. Practice structuring your thoughts around ambiguous problems and how you would lead a team to find customer-centric solutions. This will showcase your strong problem-solving skills and leadership potential.
