Program Manager, Ambassador Programme (6-Month Contract)

About the Role

Remitly’s Ambassador Programme is one of the most exciting growth initiatives underway in our EMEA & APAC business, with an ambitious target to reach 100,000 members by 2028. This six‑month contract role is based in London and reports to the Director of Brand Marketing, E&A. The role focuses on programme management – owning the master plan, driving delivery across workstreams, and ensuring timely unblockage of the right people. It is not a marketing strategy role; campaign direction rests with Brand Marketing leads.

Responsibilities

• Own programme coordination.
• Develop and maintain the programme master plan, covering milestones, workstream owners, dependencies, and risks.
• Chair weekly cross‑functional status reviews and act as the single point of contact for alignment across global Marketing, Engineering, Finance, Legal, and Creative.
• Lead SaaS platform onboarding: following RFP completion, own the end‑to‑end onboarding of the selected ambassador platform vendor, scope integration requirements, manage financial setup and billing alignment with Finance, oversee white‑labelling and brand customisation with Creative, and navigate legal or compliance requirements by market.
• Coordinate ambassador ramp management: work with regional marketing leads in UAE and E&A to sequence and coordinate ambassador recruitment activation across global markets, ensuring launch readiness and a consistent onboarding experience.
• Drive reporting and governance: produce clear, concise programme updates for senior stakeholders, surface risks early, and keep the programme moving with minimal friction.
• Build the foundation for scale: document processes, playbooks, and lessons learned throughout the six‑month window.

Qualifications

• Strong programme management background, ideally gained in a fast‑moving consumer or platform business.
• Experience at companies operating ambassador, community or creator programmes, such as Deliveroo, Uber or similar, is a meaningful advantage.
• Proven ability to manage complex, multi‑workstream programmes with many cross‑functional dependencies.
• Experience leading third‑party platform or SaaS onboarding with understanding of integration across Engineering, Finance, Legal and Brand.
• Comfort operating across multiple markets and time zones.
• Organised, adaptive and able to manage many moving pieces without losing sight of the critical path.
• Strong communicator and stakeholder manager: write clearly, run tight meetings, and know when to escape versus resolve.
• Experience in fintech, financial services, or a regulated consumer category is a plus but not essential.

Working at Remitly

Our Connected Work Culture fosters dynamic in‑person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we expect at least 50% of the time in office each month, typically achieved by coming in three days a week. Managers can set higher expectations based on their team’s specific needs. These intentional in‑office moments are vital for deepening relationships, fuelling creativity and ensuring impact.

Equal Employment Opportunity

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries, dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations. Remitly is a verified employer.