At a Glance
- Tasks: Lead and grow Remitly's Ambassador Programme across Europe, recruiting and training ambassadors.
- Company: Join a diverse and inclusive team at Remitly, a leader in digital remittances.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic environment focused on innovation and collaboration.
- Why this job: Make a real impact by expanding a vibrant ambassador community and driving growth.
- Qualifications: 5+ years in community or marketing programmes with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
Remitly's Ambassador Programme aims to reach 100,000 members by 2028.
This role is a regional lead responsible for growth, health, and commercial performance of the ambassador community across Europe.
Key Responsibilities
- Recruit, onboard, and train ambassadors, ensuring they understand brand messaging, product knowledge, and communication guidelines.
- Manage and grow the community: maintain ongoing relationships, provide training, tools, and local market knowledge; keep ambassadors active and motivated; remove operational blockers.
- Launch, recruit, and expand the programme: identify new growth opportunities, develop and execute expansion strategy, recruit ambassadors directly, partner with marketing, launch in new markets, manage in country logistics.
- Act as the local voice of the programme: provide feedback to improve strategy and execution; partner with global programme leads to report performance.
- Partner across the business: collaborate with Legal/Compliance on contracts and payment requirements; align with Business/Country Managers for budget and CAC guardrails; coordinate with regional Marketing team; adapt global playbook to local needs; flag risks or opportunities.
- Success Metrics
- Number of onboarded ambassadors
- Ambassador active rate
- NCAs generated
- Customer active rate
- Successful launches in new markets
- What You'll Need
- 5+ years of experience running community, affiliate, referral, or field marketing programmes with performance/commission based objectives.
- Proven experience building and scaling new programmes from the ground up.
- Strong problem solving skills and analytical fluency to own metrics such as NCA, active rate, and CAC.
- Equal Opportunity Statement
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ambassador Programme, EU Lead employer: Remitly U.K., Ltd.
Remitly U.K., Ltd. is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in the vibrant city of London. Employees benefit from comprehensive health insurance, generous paid vacation days, and a stock purchase plan, all while having the opportunity to contribute to innovative payment solutions that enhance customer experiences globally. With a strong focus on professional development, team members are encouraged to grow their skills and advance their careers within a supportive environment.
