Senior Program Manager, Payments

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

We are looking for a Senior Program Manager - Payments role within the Global Money Movement (GMM) team at Remitly. The GMM Team is focused on enabling new payment options and improving the existing payments experience for our customers sending from 30 countries to our over 170 receiving countries. The GMM team plays a crucial role in driving Remitly's ability to connect with international customers and offer a diverse range of Pay-in and Pay-out methods, including cards, bank transfers, and alternative payment methods such as iDeal, Sofort, Sepa, etc.

You will report directly to the Group Program Manager for Payments, exerting direct influence over the product and financial partners' roadmap. This role will be hybrid (2-3 days a week) in our London office. You will interact with financial partners directly and drive efforts to build payment programs, improve operations and incident management procedures, and use metrics to track payments and partner performance. You will partner with product, engineers, operations, data analytics and other program managers to create from scratch programs and procedures that deliver exponential value to our customers globally. This role has a global scope with a primary focus on EMEA and APAC markets. Based in the UK, candidates should be comfortable with occasional meetings outside of standard business hours to accommodate time zone differences across the Asia-Pacific region. Periodic international travel is also expected to support cross-functional collaboration and key partner engagements.

You Will:

• Help define payments product strategy, roadmap, and build a prioritisation framework that captures relevant tradeoffs for the team while creating organisational alignment.
• Design, implement and manage programs and operational processes that help us scale within Remitly.
• Understand the payment ecosystem and Remitly's platform end to end, the APIs in our systems and the dependencies, and use this knowledge to improve our payment systems.
• Identify inefficiencies in Remitly's payments operating model and drive new solutions (including defining technical and operational requirements) to address them.
• Manage end-to-end project plans for new implementations, working with other stakeholders and financial partners to ensure delivery.
• Help to define and implement metrics to measure payments and partner health.
• Assist with incident resolution when needed, working with Engineering and Product teams to drive partner communications and escalations.

You Have:

• 8+ years of relevant experience in program management and/or payments business operations.
• 5+ years of payments experience in the merchant and/or payments provider side (e.g., PSP, acquirer, aggregator, etc.).
• Experience driving medium-to-large sized technical projects with external financial partners and cross-functional internal stakeholders.
• Proficient in payment systems and architecture, comfortable at engaging in technical discussions without delving excessively into intricate details, and ability to drive conversations at a technical level.
• Strong program management skills with experience taking initiatives from conception to launch and managing end-to-end execution of projects.
• Basic to intermediate SQL skill.
• Experience working with product and engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects.

Our Benefits:

• Paid Vacation Days
• Health insurance
• Commuter benefit
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Continuing education

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer. At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.