Business Manager, Europe in London

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we have tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it is supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we are not just here to move money—we are here to move our global customers forward.

We are looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that is you and you are ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

Remitly is hiring a Business Manager to lead growth in a key European region (customers sending to anywhere in the world from this European region). This is a strategy, analytics, product and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments. The Business Manager will act as the primary regional customer voice, shaping the roadmap with deep customer and market insight and driving the end-to-end product experience for customers in the region.

You Will

• Be accountable for overall sustainable revenue and customer growth in a key European region.
• Drive overall regional performance, including key performance indicators such as new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value.
• Oversee ongoing views about competition, market, and customer trends, translating regional strategies into specific market goals across multiple functions.
• Develop long-term strategies and influence leadership decisions.
• Serve as the primary regional advocate into the regional and global product organisation, owning the translation of customer and market insights into clear, prioritised product requirements.
• Partner closely with product managers to define and maintain a regional product roadmap that addresses local customer needs, competitive gaps, and regulatory considerations.
• Drive discovery and definition of new product features by leading structured customer research, usability studies, and qualitative interviews specific to the region.
• Write and review product briefs and opportunity assessments for regionally-driven initiatives, ensuring they are grounded in customer evidence and quantified business impact.
• Influence product prioritisation by building compelling business cases using customer-centric and impact-driven frameworks, aligning product leadership on regional bets.
• Define success metrics and acceptance criteria for product initiatives in the region, working with product and engineering to ensure outcomes are measurable and tracked.
• Evaluate and provide structured feedback on product solutions during discovery and build phases, representing the regional customer perspective in design reviews and sprint demos.
• Identify and elevate friction points, localisation gaps, and experience deficiencies in the regional customer journey, partnering with product and design to resolve them.
• Stay ahead of competitor product developments, regulatory changes, and emerging customer expectations in the region, proactively surfacing implications for the product roadmap.
• Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes.
• Through collaboration with analytics teams across pricing, product and marketing, create customer behaviour and market analyses to obtain insights and develop executional plans.
• Define and manage a continuous feedback loop from regional customers, turning qualitative signals into quantifiable product and operational improvements.
• Partner closely with marketing, product, pricing, and other relevant teams to identify ways to grow KPIs within the region and improve the overall customer experience.
• Drive executional excellence on initiatives and define the right strategic context and clear prioritisation for stakeholders.
• Lead building business cases for key initiatives and influence prioritisation of partner teams' roadmaps through structured business impact and customer-centric frameworks.

You Have

• 5+ years of experience in Fintech, consumer technology, strategy consulting or e-commerce industry sectors.
• Experience working in a global matrix organisation and in fast-growth international environments.
• Demonstrable experience working in or alongside product management teams, with the ability to write product requirements, contribute to roadmap planning, and operate fluently in agile delivery environments.
• A track record of influencing product prioritisation decisions through data-driven business cases and customer evidence, without direct authority over engineering or product resources.
• Grasp of drivers and mechanics for high transaction volume businesses. Strong business acumen and decision-making skills.
• Previous experience with data modelling and analysis.
• Strong problem solving skills and the ability to generate good quality hypotheses combining qualitative and quantitative insights.
• Ability to lead junior members or a cross-functional squad to deep dive into ambiguous problem statements with significant business impact, create structured logical frameworks, and drive stakeholders towards business and customer-centric solutions.
• Highly effective at cross-functional stakeholder management. Strong communication, influencing, and interpersonal skills.
• Comfort navigating ambiguity at the intersection of product, commercial, and operational priorities—able to build clarity and alignment across diverse teams.

Our Benefits

• Paid Vacation Days
• Health insurance
• Commuter benefit
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Continuing education and corridor travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer. At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.