At a Glance
- Tasks: Lead payment strategies and improve customer experiences in a global team.
- Company: Join Remitly, a leader in secure money movement since 2011.
- Benefits: Enjoy paid vacation, health insurance, and stock purchase options.
- Other info: Hybrid role in London with opportunities for career growth.
- Why this job: Make a real impact on global payments and help customers thrive.
- Qualifications: 8+ years in program management with strong payments experience required.
The predicted salary is between 70000 - 90000 £ per year.
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them.
Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind.
Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money — we're here to move our global customers forward.
Senior Program Manager – Payments
We are looking for a Senior Program Manager - Payments role within the Global Money Movement (GMM) team at Remitly.
The GMM team focuses on enabling new payment options and improving the existing payments experience for our customers sending from 30 countries to over 170 receiving countries.
You will report directly to the Group Program Manager for Payments, exerting direct influence over the product and financial partners' roadmap.
This hybrid role (2‑3 days a week) is based in our London office and has a global scope with a primary focus on EMEA and APAC markets.
Responsibilities
- Help define payments product strategy, roadmap, and build a prioritisation framework that captures relevant tradeoffs for the team while creating organisational alignment.
- Design, implement and manage programs and operational processes that help us scale within Remitly.
- Understand the payment ecosystem and Remitly’s platform end‑to‑end, the APIs in our systems and the dependencies, and use this knowledge to improve our payment systems.
- Identify inefficiencies in Remitly’s payments operating model and drive new solutions (including defining technical and operational requirements) to address them.
- Manage end‑to‑end project plans for new implementations, working with other stakeholders and financial partners to ensure delivery.
- Help to define and implement metrics to measure payments and partner health.
- Assist with incident resolution when needed, working with Engineering and Product teams to drive partner communications and escalations.
Benefits
- Paid Vacation Days
- Health insurance
- Commuter benefit
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Continuing education
Qualifications
- 8+ years of relevant experience in program management and/or payments business operations.
- 5+ years of payments experience in the merchant and/or payments provider side (e. g., PSP, acquirer, aggregator, etc.).
- Experience driving medium‑to‑large sized technical projects with external financial partners and cross‑functional internal stakeholders.
- Proficient in payment systems and architecture, comfortable engaging in technical discussions without delving excessively into intricate details, and able to drive conversations at a technical level.
- Strong program management skills with experience taking initiatives from conception to launch and managing end‑to‑end execution of projects.
- Basic to intermediate SQL skill.
- Experience working with product and engineers to make tough technical tradeoffs and able to sweat the details to understand the impacts of these tradeoffs and find a careful balance between short‑term outcomes and long‑term effects.
EEO Statement
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Senior Program Manager, Payments in City of Westminster employer: Remitly, Inc.
At Remitly, we pride ourselves on being an exceptional employer that champions diversity and inclusivity while empowering our employees to thrive in their careers. Our London office offers a dynamic work culture with hybrid flexibility, competitive benefits including health insurance and paid vacation days, and ample opportunities for professional growth within the global payments landscape. Join us in making a meaningful impact as we help customers manage their money across the globe, all while fostering a supportive environment that values your contributions.
