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For Companies At a Glance
- Tasks: Engage with customers and learn about parts in a dynamic apprenticeship.
- Company: Join Scania, a leader in the automotive industry known for innovation and teamwork.
- Benefits: Enjoy hands-on training, mentorship, and a nationally recognised qualification.
- Why this job: Kickstart your career in a supportive environment while making lasting friendships.
- Qualifications: Positive attitude, strong communication skills, and a passion for customer service required.
- Other info: Opportunity to join the Institute of Customer Service upon qualification.
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared.
Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business – front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.
Why Apply?
Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry.
About You:
We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training to be Provided
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
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Scania Customer Advisor Apprenticeship employer: Remit Training
Contact Detail:
Remit Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scania Customer Advisor Apprenticeship
✨Tip Number 1
Familiarise yourself with Scania's values and customer service philosophy. Understanding their approach will help you align your answers during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and confidently when discussing your passion for customer service.
✨Tip Number 3
Network with current or former Scania employees on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in the Customer Advisor role.
✨Tip Number 4
Prepare questions to ask during your interview that show your enthusiasm for the apprenticeship. Inquiring about mentorship opportunities or training specifics demonstrates your eagerness to learn and grow within the company.
We think you need these skills to ace Scania Customer Advisor Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Scania is looking for in a Customer Advisor apprentice. Highlight key skills such as communication, teamwork, and customer service in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise any previous customer service roles or experiences that demonstrate your ability to work well with others and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship. Mention why you are interested in Scania and how your values align with their commitment to customer service. Be sure to include specific examples of your skills and experiences.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Remit Training
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share any previous experiences where you went above and beyond for a customer, as this will demonstrate your commitment to delivering excellent service.
✨Highlight Your Communication Skills
Since strong communication is key for this role, prepare examples that showcase your ability to communicate effectively. Think about times when you resolved conflicts or helped someone understand a complex issue.
✨Demonstrate Teamwork
Scania values individuals who can work well within a team. Be ready to discuss your experiences in team settings, focusing on how you contributed to group success and supported your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship and Scania's approach to customer service. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
