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- Tasks: Process payments and ensure smooth transactions while delivering top-notch customer service.
- Company: Join Manheim Auction Services, part of a 120-year legacy of innovation and diversity.
- Benefits: Gain valuable skills, receive mentoring, and achieve Level 3 in Business Administration.
- Why this job: Be part of a dynamic team redefining the vehicle auction experience.
- Qualifications: No prior experience needed; just a passion for learning and teamwork.
- Other info: Enjoy an 18-month apprenticeship with excellent career growth opportunities.
The predicted salary is between 18000 - 25000 £ per year.
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide. At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success. Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
About The Role
Play a key role in ensuring the smooth and accurate flow of payments. You will be responsible for processing transactions from buyers and to vendors with precision and efficiency, while delivering exceptional customer service every step of the way.
What You’ll Be Doing
- Facilitate and process incoming payments from customers via electronic funds transfer and funding partners, ensuring accurate allocation to customer accounts.
- Monitor company bank accounts for incoming telegraphic transfers and ensure prompt reconciliation.
- Maintain accurate and timely data entry into the AIMS system to support smooth business operations.
- Oversee post-sale invoicing processes, including the generation and distribution of sundry invoices, ensuring accuracy and prompt payment collection.
- Close auction sales efficiently once all invoicing activities are completed.
- Manage delivery logistics by adding requests to invoices, preparing necessary documentation, and authorising dispatch once payments are received.
- Administer vehicle storage charges, generate relevant sundry invoices, handle related customer queries, and release vehicles upon payment.
- Proactively manage outstanding vehicle and sundry debt by following up with customers via phone or email, resolving queries to ensure timely payment.
- Ensure end-of-sale payment transactions are accurately balanced and reconciled.
- Prepare and process vendor payments in a timely and accurate manner, including management of the finance clearance process.
- Deliver excellent customer service by responding to enquiries and resolving issues both in person and via telephone, escalating only when necessary and in line with Manheim’s customer service standards.
- Complete required reports with clear explanations for any variances or discrepancies identified.
- Support the auction process and wider business by performing general administrative tasks and any ad hoc duties as required.
Training to be Provided
As an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3. On successful completion, you will receive:
- Level 3 in Business Administration
- Functional Skills Level 2 in English & Maths (if required)
Apprenticeship Duration
18 Months
Apprentice Payments Assistant in Leeds employer: Remit Training
Contact Detail:
Remit Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Payments Assistant in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Manheim. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Manheim's values and culture. Show us how your passion for progress aligns with our mission. We love seeing candidates who genuinely care about what we do!
✨Tip Number 3
Practice your customer service skills! Since you'll be dealing with payments and queries, role-play common scenarios with friends or family. This will help you feel confident and ready to impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Manheim team.
We think you need these skills to ace Apprentice Payments Assistant in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the role! Mention why you’re excited about becoming an Apprentice Payments Assistant and how you connect with our values at Manheim. A little passion goes a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that match what we’re looking for, especially in payments processing and customer service. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do — just follow the prompts!
How to prepare for a job interview at Remit Training
✨Know Your Numbers
As an Apprentice Payments Assistant, you'll be dealing with transactions and financial data. Brush up on basic financial concepts and be ready to discuss how you would handle payment processing or reconciliation. This shows your understanding of the role and your readiness to dive into the numbers.
✨Showcase Your Customer Service Skills
Customer service is key in this role. Prepare examples from your past experiences where you’ve successfully resolved issues or provided exceptional service. This will demonstrate your ability to handle customer queries effectively, which is crucial for Manheim's standards.
✨Familiarise Yourself with AIMS
While you may not have direct experience with the AIMS system, doing a bit of research can go a long way. Understand what it is used for and how it fits into the payment process. Mentioning this knowledge in your interview will show your initiative and eagerness to learn.
✨Emphasise Teamwork and Diversity
Manheim values diversity and teamwork. Be prepared to discuss how you work well in diverse teams and respect different perspectives. Share any experiences that highlight your ability to collaborate and contribute to a positive team environment.