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- Tasks: Lead operations and enhance systems for a premium healthcare service.
- Company: Join Remedy Health, a top private health and performance provider.
- Benefits: Remote work, flexible hours, and competitive salary starting from £35,000.
- Why this job: Make a real impact in a fast-growing healthcare company with high-profile clients.
- Qualifications: Experience in clinical environments and strong operational management skills required.
- Other info: Be part of a collaborative team culture focused on excellence.
The predicted salary is between 35000 - 49000 £ per year.
Remote (London based) | Weekly travel to Central London clinics and meetings
Full-time | 40 hours per week
Hours: Mon-Fri, with occasional weekend cover. Flexible hours required to meet needs of the service.
Salary: From £35,000 - dependent on experience
Reporting to: General Manager, UK
Start Date: Immediate
Right to Work: Unfortunately we are unable to offer sponsorship at this time. Candidates must have the right to work in the UK.
About Remedy Health and Performance
Remedy is a leading private health and performance service designed for professionals who want the very best. We work with high performers across entertainment, sport, and business, delivering personalised healthcare and performance support through a multidisciplinary team of clinicians. Our approach is simple: healthcare should fit around the client’s life. Whether delivering care in clinic, on-site, or remotely, our team provides a premium service designed to help clients perform at their best. As our UK operations continue to grow, we are looking for an Operations Manager to help scale our systems, support our clinical team, and ensure an exceptional client experience.
The Opportunity
This is a key operational role within a fast-growing healthcare and performance company. As Operations Manager, you will be responsible for ensuring the smooth day-to-day running of our operational systems, scheduling processes, and administrative function. You will line manage our Admin Lead and ensure clinician schedules, booking systems, and internal workflows run efficiently as we scale. This role is ideal for someone who enjoys building efficient systems, managing people, improving processes, and supporting a high-performing team.
Key Responsibilities
- Operational Leadership
- Oversee the day-to-day operational delivery of Remedy’s UK services, ensuring systems and processes support efficient and high-quality service delivery.
- Work closely with the General Manager to implement operational improvements and support business growth.
- Identify inefficiencies in workflows and introduce improvements that increase operational efficiency.
- Team Management
- Manage and support the Admin Lead responsible for bookings and administrative coordination.
- Provide guidance, training, and structure to ensure the administrative function runs smoothly.
- Ensure clear communication between clinicians, administration, and leadership.
- Scheduling & Capacity Management
- Oversee clinician schedules and booking systems to ensure optimal use of practitioner time.
- Monitor appointment flow, utilisation, and clinic capacity across services.
- Work with clinicians and management to plan availability and optimise scheduling.
- Systems & Reporting
- Maintain and optimise operational systems including our clinic management platform (Jane) and internal tools.
- Track bookings, utilisation, and operational performance using Excel and reporting tools.
- Provide insights and operational reports to support decision making.
- Client Experience
- Ensure administrative systems support a seamless, professional client experience.
- Handle escalated scheduling or operational issues when required.
- Work closely with clinicians and the administrative team to maintain high service standards.
What we are looking for
Essential
- Previous experience working in a clinical environment (physiotherapy, MSK, sports medicine, or similar preferred)
- Previous experience in an operations, practice management, or administrative leadership role
- Experience managing or supervising administrative or operational teams
- Strong organisational and operational planning skills
- Excellent written and verbal communication
- High proficiency in Microsoft Excel and Outlook
- Experience with digital booking platforms or clinic management systems
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working remotely while maintaining strong team coordination
Desirable
- Experience working in physiotherapy clinics or multidisciplinary healthcare teams
- Experience using Jane clinic software or similar clinic management platforms
- Experience working across multi-practitioner or multi-location services
- Experience improving operational systems within a growing organisation
Why Join Remedy?
- Remote-first working
- Opportunity to play a key role in scaling a premium healthcare service
- Collaborative and high-performing team culture
- Exposure to clients across sport, entertainment, and business
- Opportunity to shape operational systems in a growing company
How to Apply
Please send your CV and a short cover letter explaining your interest in the role to: ella@theremedy.com
Remedy Health and Performance is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Operations Manager in London employer: REMEDY
Contact Detail:
REMEDY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and performance industry. Let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Remedy Health and Performance thoroughly. Understand their services, values, and the challenges they face. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience in managing operations and improving processes. The more comfortable you are discussing your achievements, the more confident you'll be during the actual interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows that you're proactive and keen on joining the Remedy team.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Operations Manager role. We want to see how your past roles have prepared you for this position, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to Remedy's mission. Keep it concise but impactful – we love a good story!
Show Off Your Organisational Skills: Since this role involves managing multiple priorities, make sure to highlight your organisational skills in both your CV and cover letter. Share examples of how you've successfully managed teams or improved processes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at REMEDY
✨Know the Company Inside Out
Before your interview, take some time to research Remedy Health and Performance. Understand their services, values, and the unique approach they take in healthcare. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Operational Skills
As an Operations Manager, you'll need to demonstrate your ability to improve processes and manage teams. Prepare specific examples from your past experience where you've successfully implemented operational improvements or managed a team effectively. Use metrics to highlight your achievements!
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the role. Think about potential challenges in scheduling, client experience, or team management, and prepare your strategies for addressing these issues. This will show your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company's future plans, the team dynamics, or how success is measured in the Operations Manager role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.