At a Glance
- Tasks: Manage housing cases, support tenants, and ensure effective team collaboration.
- Company: Somerset Council, committed to equality and community welfare.
- Benefits: Personal consultant support, competitive pay, and referral bonuses.
- Other info: Join a diverse team dedicated to promoting equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in case management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Our client Somerset Council is looking for a Senior Case Manager to join their team.
Role Purpose
To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team.
Corporate Responsibilities
Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.
Benefits of working with Remedy
- A personal one-one service from your highly experienced dedicated consultant.
- Top tier supplier across London giving us first access to jobs.
- Referral bonus - up to £250* per person placed.
- Double payrolls each week.
*Terms & Conditions apply
You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Senior Case Manager - Housing in Somerset employer: Remedy Social Work
Somerset Council is an exceptional employer, offering a supportive work culture that prioritises equality, diversity, and inclusion. As a Senior Case Manager, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while making a meaningful impact in the community. With a commitment to employee wellbeing and a strong focus on safeguarding, Somerset Council provides a rewarding environment for those passionate about housing and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Manager - Housing in Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Senior Case Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and council policies. We want you to be able to showcase your expertise and how you can contribute to the Tenancy and Estates Team right from the get-go!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the organisation.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Case Manager position. We’ve got the latest listings and can help you navigate the application process smoothly!
We think you need these skills to ace Senior Case Manager - Housing in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Case Manager role. Highlight your experience in managing caseloads and responding to housing-related enquiries, as this will show us you understand the job requirements.
Showcase Your Skills:Don’t forget to emphasise your skills in handling complex case work and complaints. We want to see how you’ve successfully navigated similar challenges in the past, so share specific examples!
Keep It Professional:While we love a friendly tone, ensure your application maintains a professional vibe. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Remedy Social Work
✨Know Your Stuff
Make sure you understand the role of a Senior Case Manager in housing. Familiarise yourself with Somerset Council's policies, especially around tenancy management and equality practices. This will show that you're not just interested in the job, but also in how you can contribute to their mission.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage complex cases and support team members. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare questions that show your interest in the team dynamics and how they handle challenging situations. For instance, ask about how they prioritise caseloads or what support is available for ongoing learning and development.
✨Emphasise Your Values
Since the role involves promoting equality and diversity, be ready to discuss how you’ve upheld these values in your previous roles. Share any experiences where you challenged discrimination or supported inclusivity, as this aligns with the council's core principles.
