At a Glance
- Tasks: Manage housing cases, support tenancy officers, and handle complex complaints.
- Company: Somerset Council, committed to equality and community welfare.
- Benefits: Personal consultant support, referral bonuses, and weekly payrolls.
- Other info: Join a diverse team dedicated to promoting equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in case management and strong communication skills.
Our client Somerset Council is looking for a Senior Case Manager to join their team.
Role Purpose
To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team.
Corporate Responsibilities
Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.
Benefits of working with Remedy
- A personal one-one service from your highly experienced dedicated consultant.
- Top tier supplier across London giving us first access to jobs.
- Referral bonus - up to £250* per person placed.
- Double payrolls each week.
*Terms & Conditions apply
You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Senior Case Manager - Housing employer: Remedy Social Work
Somerset Council is an exceptional employer, offering a supportive work culture that prioritises equality, diversity, and inclusion. As a Senior Case Manager, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while making a meaningful impact in the community. With a commitment to employee wellbeing and a collaborative environment, Somerset Council stands out as a rewarding place to advance your career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Manager - Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Senior Case Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and council policies. We want you to be able to showcase your expertise and how you can contribute to the Tenancy and Estates Team right from the get-go!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the organisation.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Case Manager position. We’ve got the latest listings and can help you navigate the application process smoothly!
We think you need these skills to ace Senior Case Manager - Housing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Case Manager role. Highlight your experience in managing caseloads and handling complex case work, as well as any relevant qualifications that align with the job description.
Showcase Your Skills:In your cover letter, emphasise your skills in communication and problem-solving. Mention how you've successfully supported teams in the past and how you can contribute to the Tenancy and Estates Team at Somerset Council.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements without getting lost in lengthy paragraphs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Remedy Social Work
✨Know Your Stuff
Make sure you understand the role of a Senior Case Manager in housing. Familiarise yourself with Somerset Council's policies, especially around tenancy management and equality practices. This will show that you're not just interested in the job, but also in how you can contribute to their mission.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex cases or resolved tenant issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to handle challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Emphasise Teamwork and Development
Since the role involves working closely with the Case Manager lead and supporting team development, highlight your experience in collaborative environments. Talk about how you've contributed to team learning and development in previous roles, as this aligns with the council's values.
