Kingston Council - Assistant Director

This role is responsible for: Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service. Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services – for example, but not limited to, Kingston Voluntary Action, Citizens Advice, Groundworks. Overseeing Community Grants, commissioning and other community resources and funding. The council's role in cross-borough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact. Leading and developing the implementation of a Customer Improvement Strategy and Plan – implementing the council's strategic customer service strategy, including the council's contact centre, customer fulfilment strategy and driving the action plan. Leading the universal early help and prevention approach – including the social value strategy. Overseeing the Community Safety service, ensuring it meets its statutory and community requirement – and delivers key priority outcomes Supporting the Kingston 2025 programme of events – alongside the Executive Director of Residents & Communities and the Kingston 2025 Programme Director – and the refreshed Cultural Strategy for Kingston. Delivery Lead the eff…