JOB PURPOSE AND OBJECTIVES * To take the lead in ensuring that tenants' views are taken into account in decisions about the way Housing services are delivered. You will do this by enhancing existing methods, and by developing new and effective ways of engaging with tenants and leaseholders. * To provide accessible support so that all tenants have opportunities appropriate to their diverse needs to express their views and to influence and scrutinise our strategies, policies and services. * To assist in communicating to tenants how their views have been considered. * To assist evidencing compliance with regulatory standards. 4. MAIN DUTIES OF THE POST * To be responsible for giving tenants a wide range of meaningful opportunities to influence and scrutinise Housing strategies, policies and services. * To assist in communicating to tenants how their views have been considered. * To work with tenants to consider ways to improve tenant engagement. * To promote digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate. * To help make the delivery of housing services fairer and more equitable by ensuring all tenants have opportunities, appropriate to their diverse needs, to express their views and to influence and scrutinise our strategies, policies and services. * To help ensure that regulatory requirements regarding tenant engagement are met. * In collaboration with colleagues, to ensure residents are communicated with and consulted effectively. * To carry out resident engagement activities, consultation, liaison and surveys and to provide updates on feedback given in order to improve Housing services. * To assist in developing and maintaining high-quality content for the website, online services and social media; and in the production of newsletters and annual reports. * To evaluate the effectiveness of engagement and communication methods and use the findings to inform continuous improvements. * Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, to drive continuous improvements to Housing services. * To occasionally assist with the preparation of statistical and regulatory returns, Freedom of Information, Subject Access and similar requests; and other tasks which facilitate service improvements for customers. * To support the response of the Council in the event of a borough emergency. * To be familiar with and comply with corporate and local Safeguarding policies and procedures. General The above is a record of the main duties and responsibilities of this post at a given date. The job may naturally change to meet the requirements of the service. If the changes are more significant your manager will discuss this with you
Engagement and Inclusion Officer - Housing employer: Remedy Social Work
Brent Council is an exceptional employer for Qualified Social Workers, offering a supportive work culture that prioritises professional development and employee well-being. With a strong commitment to community engagement and a focus on strengths-based practice, employees have the opportunity to make a meaningful impact while benefiting from ongoing training and collaboration with dedicated professionals. Located in a vibrant area, Brent Council provides a unique environment where social workers can thrive and contribute to enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement and Inclusion Officer - Housing
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Remedy Social Work.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Remedy Social Work? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Remedy Social Work's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Engagement and Inclusion Officer - Housing role at Remedy Social Work, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Remedy Social Work
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Remedy Social Work operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Remedy Social Work. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Remedy Social Work.
