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- Tasks: Lead and enhance community health services, ensuring efficiency and customer focus.
- Company: Elmbridge Council, dedicated to improving community wellbeing.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in community health while developing your leadership skills.
- Qualifications: Experience in management and a passion for community service.
- Other info: Join a dynamic team committed to continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As the Community Services Operations Manager, you will be responsible for reviewing and improving processes and procedures across the service ensuring that all are working efficiently, there is consistency across service areas and the customer is at the centre.
You will also be responsible for the oversight and management of both employees and volunteers who are working at our centres, looking at how we can develop a high functioning team, with improved support, integration across the organisation and development opportunities.
Specific duties and responsibilities:
- With the Head of Service, review operational processes and procedures across Community Health and Wellbeing service, ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.
- Understanding the current systems, policies and procedures and working together with the team to ensure consistency, implement efficiencies and improvements.
- Ensuring a safe, legal and welcoming service.
- Responsible for the line management of a senior centre manager, centre managers, duty supervisors and other roles as appropriate, motivating, supporting and performance managing in accordance with the council's employee management procedures.
- Manage the volunteer experience, enabling the centre managers to review processes, enhance training, support and management.
- Working with the Head of Service ensuring that the Centres for the Community offer is safe for all including employees, volunteers and customers.
- Working with specialists and teams across the council to assess ongoing training needs, making sure that working practice meets health and safety and food hygiene legislation and embedding a proactive risk aware culture.
- Working alongside colleagues from across the council and specialist organisations, ensure that the workplace culture places the safeguarding of children and adults at risk at the centre.
- With the Head of Service, ensure correct financial processes are followed.
- Reviewing the monitoring of income and billing processes, working with the Head of Service and teams across the council to investigate and deliver improvement opportunities.
- Working with the Head of Service embed a continuous improvement culture, assessing opportunities for progression over the short and long term, creatively questioning and considering new ways of working and delivering the service, whilst improving outcomes for customers and the community.
- Working with the Head of Service, taking a pragmatic and practical approach to improvements at all centres, role modelling inclusive behaviours and introducing new innovative ways of delivering aspects of the service that improve outcomes for customers.
- Ensuring that all improvements are measurable, relevant data is collected and systems are introduced for effective ongoing oversight.
If you are interested in this role please send your updated CV in the first instance.
Elmbridge Council - Health & Wellbeing Manager employer: Remedy Social Work
Contact Detail:
Remedy Social Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elmbridge Council - Health & Wellbeing Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Elmbridge Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the council's current initiatives in health and wellbeing. Show us you’re not just interested in the job, but also in making a real impact in the community.
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and process improvement. We want to see how you can lead and inspire others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Elmbridge Council - Health & Wellbeing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Health & Wellbeing Manager role. Highlight your experience in reviewing processes and managing teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: Since you'll be managing both employees and volunteers, it's important to showcase your leadership experience. Share examples of how you've motivated teams and improved their performance. We love seeing real-life examples that demonstrate your impact!
Focus on Customer-Centric Approaches: The job emphasises putting customers at the centre of services. In your application, mention any experience you have in enhancing customer experiences or implementing feedback systems. We want to know how you can contribute to our mission of serving the community better!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture before applying!
How to prepare for a job interview at Remedy Social Work
✨Know Your Stuff
Before the interview, dive deep into Elmbridge Council's Community Health and Wellbeing services. Familiarise yourself with their current processes and any recent changes in legislation or best practices. This will show that you're not just interested in the role but are also proactive about understanding the organisation.
✨Showcase Your Leadership Skills
As a Health & Wellbeing Manager, you'll be overseeing teams and volunteers. Prepare examples of how you've successfully managed teams in the past, focusing on motivation, support, and performance management. Be ready to discuss how you can foster a high-functioning team culture.
✨Emphasise Continuous Improvement
The role requires a focus on improving processes and outcomes. Think of specific instances where you've implemented changes that led to measurable improvements. Be prepared to discuss your approach to embedding a culture of continuous improvement within a team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the current challenges the team faces or how they measure success in their community services. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
