SEND Complaints & Tribunal Officer in City of London

Key Responsibilities

• Represent the Local Authority at SEND Tribunals and defend proposed service provision.
• Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals.
• Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations.
• Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.
• Work collaboratively with parents, schools, legal representatives, and multi-agency partners.

About You

• Strong knowledge of current SEND legislation and statutory processes.
• Significant experience in SEND case management, including appeals and tribunals.
• Skilled in negotiation, conflict resolution, and managing sensitive situations.
• Excellent organisational and communication skills, with the ability to work independently and under pressure.
• Ability to travel within Medway as required.

If you are interested in this role please send your updated CV in the first instance.