At a Glance
- Tasks: Manage housing cases, support tenancy officers, and handle complex complaints.
- Company: Somerset Council, committed to equality and community support.
- Benefits: Personal consultant, top-tier job access, referral bonuses, and weekly payrolls.
- Other info: Join a supportive team focused on growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in case management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Our client Somerset Council is looking for a Senior Case Manager to join their team.
Role Purpose
To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team.
Corporate Responsibilities
Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.
Benefits of working with Remedy
- A personal one-one service from your highly experienced dedicated consultant.
- Top tier supplier across London giving us first access to jobs.
- Referral bonus - up to £250* per person placed.
- Double payrolls each week.*Terms & Conditions apply.
You will be required to fully register with Remedy for...
Senior Case Manager - Housing in Bath employer: Remedy Social Work
Somerset Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Senior Case Manager in the Housing sector, you will benefit from a collaborative environment where your contributions are valued, alongside access to ongoing training and development opportunities. With a commitment to equality, diversity, and inclusion, Somerset Council fosters a workplace that encourages innovation and empowers you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Manager - Housing in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Senior Case Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and housing policies. We want you to be able to showcase your expertise and how you can effectively manage complex cases, just like the role requires.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to the position.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Case Manager gig! We’ve got the latest listings and can help you connect with employers looking for someone just like you.
We think you need these skills to ace Senior Case Manager - Housing in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Case Manager role. Highlight your experience in managing caseloads and responding to housing-related enquiries, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to emphasise your skills in handling complex case work and complaints. We want to see how you’ve tackled similar challenges in the past, so give us some solid examples!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Remedy Social Work
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Senior Case Manager, especially around managing caseloads and responding to housing enquiries. Brush up on the Open Housing System and be ready to discuss how you’ve handled complex cases in the past.
✨Showcase Your Team Spirit
Since this role involves working closely with the Case Manager lead and supporting tenancy officers, highlight your teamwork skills. Share examples of how you’ve collaborated with others to improve processes or resolve issues in previous roles.
✨Emphasise Equality and Diversity
Somerset Council values equality and diversity, so be prepared to discuss how you’ve promoted these principles in your work. Think of specific instances where you’ve challenged discrimination or supported inclusivity within your team or community.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, current challenges they face, and how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
