At a Glance
- Tasks: Support enterprise customers, troubleshoot issues, and drive product adoption in cybersecurity.
- Company: Join Remedio, a fast-growing cybersecurity company with a mission to fix security misconfigurations.
- Benefits: Hybrid work model, on-site gym, gaming area, and a fully stocked kitchen.
- Other info: Dynamic team environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in cybersecurity while building strong relationships with customers.
- Qualifications: 5+ years in a technical customer-facing role, preferably in cybersecurity.
The predicted salary is between 60000 - 80000 £ per year.
Remedio is building a platform that automatically detects and remediates security misconfigurations in real time for enterprise environments. We operate in the cybersecurity space, dealing with large-scale data and complex systems to help organizations stay secure without disrupting operations. Most security platforms tell you what’s broken. We fix it.
After raising $65M led by Bessemer, TLV Partners, and Picture Capital, we're continuing to grow and are looking for outstanding people to join us at this exciting stage. We are looking for an experienced Customer Support Engineer to join our growing EMEA team, preferably based in the UK. This role serves as a key bridge between customers and the product, focused on delivering a seamless experience and helping them realize the platform's full value. It combines strong technical understanding with a strategic, business-oriented mindset to support enterprise customers in complex environments.
Responsibilities
- Act as the primary technical point of contact for assigned customers across EMEA, owning the post-sale relationship end-to-end.
- Lead onboarding processes: understand customer environments, guide implementation, and ensure successful deployment.
- Translate customer business, security, and compliance needs into technical configurations and solutions within the Remedio platform.
- Troubleshoot and resolve technical issues and escalations, working closely with internal teams to drive timely resolution.
- Drive product adoption: guide customers on best practices, new features, and ongoing optimization opportunities.
- Build strong, long-term relationships and serve as a trusted advisor to key stakeholders.
- Proactively identify expansion opportunities and help customers grow their usage of the platform.
- Gather and relay customer feedback, feature requests, and real-world use cases to Product and Engineering teams.
- Maintain clear and structured documentation, including configurations, playbooks, and customer-facing materials.
Requirements
- 5+ years of experience in a technical customer-facing role (TAM / Solutions Engineer / Professional Services / Customer Support Engineer).
- Experience working with enterprise customers in a post-sale capacity.
- Customer-centric mindset with the ability to build trust and long-term relationships.
- Background in cybersecurity companies - strong advantage.
- Experience with IT / infrastructure environments - preferred.
- Strong technical understanding and ability to work within complex environments.
- Proven experience leading onboarding, implementations, or technical projects end-to-end.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills in English (written & verbal), with the ability to work with both technical and non-technical stakeholders.
- Proactive and strategic approach - anticipating customer needs and driving value beyond reactive support.
- Ability to work cross-functionally with Sales, Product, Engineering, and AM teams.
- Comfortable managing multiple customers and priorities in a fast-paced environment.
Nice to Have
- Experience with endpoint security, configuration management, or compliance frameworks.
- Familiarity with scripting / automation (Python, Bash, APIs).
- Experience working with EMEA-based customers or in a global environment.
What do we offer?
- Be part of building something big, with real impact and end-to-end ownership.
- Hybrid work model for flexibility and balance.
- On-site gym, gaming area, fully stocked kitchen with a wide variety of snacks, treats, and healthy options.
- Supportive, collaborative team environment.
- We are located in TLV, a short walk from HaShalom train station and the Light Rail.
Customer Support Engineer (EMEA) in London employer: Remedio
Remedio is an exceptional employer, offering a dynamic work environment where innovation meets collaboration in the cybersecurity sector. With a hybrid work model and a supportive team culture, employees enjoy flexibility while contributing to impactful projects that enhance security for enterprise customers. Located conveniently in TLV, the company provides unique perks such as an on-site gym and a well-stocked kitchen, fostering both personal well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Remedio on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Remedio's platform inside and out. Familiarise yourself with common security misconfigurations and how they impact enterprise environments. This will show that you're not just interested in the role, but also passionate about what we do.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting and resolving technical issues, consider doing mock scenarios or case studies. This will help you articulate your thought process during the interview and demonstrate your technical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at this exciting stage of growth.
We think you need these skills to ace Customer Support Engineer (EMEA) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Engineer role. Highlight your experience in technical customer-facing roles and any relevant skills in cybersecurity. We want to see how your background aligns with what we do at Remedio!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cybersecurity and how you can help our customers. Be sure to mention specific experiences that demonstrate your problem-solving skills and customer-centric mindset.
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills, especially if you have experience with IT/infrastructure environments or scripting. We love candidates who can bridge the gap between technical and non-technical stakeholders!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Remedio
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cybersecurity and customer support. Understand the Remedio platform and how it addresses security misconfigurations. Being able to discuss specific features and their benefits will show that you're genuinely interested and prepared.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've built strong relationships with customers. Highlight how you’ve anticipated their needs and provided solutions that added value. This role is all about being a trusted advisor, so demonstrating this mindset will be key.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice troubleshooting common issues that enterprise customers might encounter. Being able to walk through your thought process in resolving these problems will showcase your analytical skills and technical understanding.
✨Communicate Clearly and Confidently
Since you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Good communication is crucial, so focus on being clear and concise in your responses. This will help you stand out as someone who can bridge the gap between different teams.
