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- Tasks: Lead the reception team, ensuring excellent guest service and smooth operations.
- Company: Join The Rembrandt, a passionate hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible wage access, birthday leave, discounts, and career development opportunities.
- Why this job: Be part of a supportive culture that values your unique style and contributions.
- Qualifications: Must have 2 years of reception experience and supervisory skills in a hotel environment.
- Other info: Flexible working hours required; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Do you have at least 2 year's reception experience in a similar hotel environment, with knowledge of corporate and leisure market, ideally with some previous supervisory experience? If so this could be the new challenge you are looking for.
Our Front Office Receptionists are the first and last personal contact most guests have with the hotel and they are key to ensuring the guests' stay gets off to a great start and finishes smoothly. Working in this face-to-face role means you are a confident and well-presented individual with a warm way with people. Shift Leaders are in charge of running the Reception desk in the absence of the manager and ideally will have knowledge of both corporate and leisure markets and some previous supervisory experience.
We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Rembrandt's team? At The Rembrandt, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As a Reception Shift Leader you will have:
- At least 2 years reception experience in a similar hotel environment ideally with supervisory responsibilities.
- Good knowledge of working with a computerised PMS, ideally Opera
- Self-motivation and be able to motivate the team to deliver
- Experience coaching and mentoring team members to develop the team's skills
- The ability to take extra responsibility when needed and be able to work under pressure
- Excellent Customer service experience and the confidence to resolve customer enquiries effectively
- Excellent written and spoken English with good communication skills
- Flexibility to work on a rota basis across seven days, mornings and evenings as required.
What will I be doing as a Reception Shift Leader?
- Providing a warm, friendly welcome and efficient service to our guests throughout their stay.
- Assisting guests with checking in and out of the hotel and demonstrating excellent product and local knowledge
- Supervising and motivating the reception team to maintain efficient standards of customer service at all times through constant on-the-job coaching and training.
- Supporting the Reception Manager in monitoring rotas & breaks to ensure staffing levels meet business needs.
- Assisting with holiday cover for the night team
- Working with team members and managers to ensure a smooth service and high team morale.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Shift Leader employer: Rembrandt
Contact Detail:
Rembrandt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the ins and outs of The Rembrandt will show your genuine interest in the role and help you answer questions more confidently.
✨Tip Number 2
Highlight your supervisory experience during any discussions. Be ready to share specific examples of how you've motivated a team or handled challenges, as this will demonstrate your leadership skills.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Think about how you can go above and beyond for guests, as this aligns with The Rembrandt's values and will set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role requires working across seven days, emphasising your adaptability will make you a more attractive candidate.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant reception experience, particularly in hotel environments. Emphasise any supervisory roles you've held and your knowledge of both corporate and leisure markets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've motivated team members or resolved customer enquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as your experience with computerised PMS systems, excellent communication abilities, and flexibility in working hours.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rembrandt
✨Showcase Your Experience
Make sure to highlight your two years of reception experience in a hotel environment. Be prepared to discuss specific situations where you demonstrated excellent customer service and how you handled various guest inquiries.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to motivate and supervise your team. Share examples from your past roles where you successfully coached or mentored team members, and explain how you can bring that experience to the role.
✨Know the Company and Its Values
Research The Rembrandt and understand their commitment to guest experience and employee development. Be ready to discuss how your personal values align with theirs and how you can contribute to their team culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to resolve customer complaints or manage a busy reception desk, and be ready to explain your thought process and actions.
