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- Tasks: Lead the reception team, ensuring excellent guest service and smooth operations.
- Company: Join The Rembrandt, a passionate hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible wage access, birthday leave, discounts, and career development opportunities.
- Why this job: Be part of a vibrant culture that values your unique style and commitment to guests.
- Qualifications: Must have 2 years of reception experience and supervisory skills in a hotel environment.
- Other info: Flexible working hours across seven days; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Do you have at least 2 years' reception experience in a similar hotel environment, with knowledge of corporate & leisure market, ideally with some previous supervisory experience? If so, this could be the new challenge you are looking for.
Our Front Office Receptionists are the first and last personal contact most guests have with the hotel and they are key to ensuring the guests' stay gets off to a great start and finishes smoothly. Working in this face-to-face role means you are a confident and well-presented individual with a warm way with people. Shift Leaders are in charge of running the Reception desk in the absence of the manager and ideally will have knowledge of both corporate and leisure markets and some previous supervisory experience.
We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Rembrandt's team?
At The Rembrandt, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As a Reception Shift Leader you will have:
- At least 2 years' reception experience in a similar hotel environment ideally with supervisory responsibilities.
- Good knowledge of working with a computerised PMS, ideally Opera
- Self-motivation and be able to motivate the team to deliver
- Experience coaching and mentoring team members to develop the team's skills
- The ability to take extra responsibility when needed and be able to work under pressure
- Excellent Customer service experience and the confidence to resolve customer enquiries effectively
- Excellent written and spoken English with good communication skills
- Flexibility to work on a rota basis across seven days, mornings and evenings as required.
What will I be doing as a Reception Shift Leader?
- Providing a warm, friendly welcome and efficient service to our guests throughout their stay.
- Assisting guests with checking in and out of the hotel and demonstrating excellent product & local knowledge
- Supervising and motivating the reception team to maintain efficient standards of customer service at all times through constant on-the-job coaching and training.
- Supporting the Reception Manager in monitoring rotas & breaks to ensure staffing levels meet business needs.
- Assisting with holiday cover for the night team
- Working with team members and managers to ensure a smooth service and high team morale.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Contact Detail:
Rembrandt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the ins and outs of The Rembrandt will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Highlight your supervisory experience during conversations. Be ready to share specific examples of how you've motivated a team or handled challenging situations, as this is crucial for a Shift Leader role.
✨Tip Number 3
Demonstrate your customer service skills in your interactions. Whether it's through a friendly chat or by asking insightful questions, showing that you can connect with guests will set you apart.
✨Tip Number 4
Be prepared to discuss your knowledge of both corporate and leisure markets. Understanding the different needs of these guests will showcase your readiness for the role and your ability to cater to diverse clientele.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant reception experience, especially in a hotel environment. Emphasise any supervisory roles you've held and your knowledge of both corporate and leisure markets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've gone above and beyond in previous roles to enhance guest experiences.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, self-motivation, and the ability to work under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a front office role.
How to prepare for a job interview at Rembrandt
✨Showcase Your Experience
Make sure to highlight your previous reception experience, especially in a hotel environment. Discuss specific situations where you demonstrated excellent customer service and how you handled challenges.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to motivate and supervise your team. Prepare examples of how you've successfully led a team or mentored colleagues in the past, showcasing your ability to inspire others.
✨Know the Company
Research The Rembrandt and understand their values and what they offer. Be ready to discuss how your personal style aligns with their mission to provide exceptional guest experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you resolved customer complaints or managed a busy reception desk effectively.
