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For Companies At a Glance
- Tasks: Manage hotel bookings, answer enquiries, and ensure excellent customer service.
- Company: Join Sarova, a passionate hotel group dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible wage access, birthday leave, discounts, and career development opportunities.
- Why this job: Be part of a supportive team that values your unique style and contributions.
- Qualifications: Experience in hotel reservations, knowledge of Opera, and strong communication skills required.
- Other info: Flexible working hours and a positive, dynamic work environment await you.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity for an experienced Hotel Reservations Co-ordinator to join Sarova's Central Reservations team based at The Rembrandt Hotel in South Kensington. Being in an internal, customer-facing role means you are a confident and well-presented individual with a warm way with people. We believe it is the people we employ that makes the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join Sarova's team? We love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
What will I be doing as a Central Reservation Co-ordinator?
- Answering telephone enquiries for our 4 hotels, taking bookings and effectively selling the available bedroom stock to maximise revenue, ensuring each guest/caller is dealt with efficiently and courteously.
- Ensuring that all bookings are processed in Opera and confirmed with the client according to company standards.
- Dealing with incoming rooms reservations correspondence from various sources in an efficient and timely manner.
- Updating and amending reservations, dealing with advance deposits, vouchers and credit requests, following up on declined transactions and non-guaranteed bookings and preparing back up documentation and checklists for Reception.
- Maintaining guest history/profile records.
- Carrying out other administrative functions pertaining to the reservations, and meetings and events department as and when required.
As Central Reservations Co-ordinator you will have:
- Previous experience working in a Hotel Reservations department, ideally in a central office
- Good knowledge of Opera, our hotel property management system, ideally with hotel Front Office experience
- A clear telephone voice with good command of both spoken and written English
- A positive attitude and the ability to work under pressure, with both good re-active and pro-active sales skills and excellent administrative skills with a good eye for detail.
- Flexibility as working hours are staggered between 8am and 6pm
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Central Reservations Co-ordinator employer: Rembrandt
Contact Detail:
Rembrandt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Reservations Co-ordinator
✨Tip Number 1
Familiarise yourself with the Opera property management system, as it's crucial for the role. If you haven't used it before, consider watching tutorial videos or taking a short online course to boost your confidence.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be handling enquiries and bookings over the phone, try role-playing with a friend to ensure you sound clear and confident when speaking with potential guests.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to exceptional service during any interviews.
✨Tip Number 4
Research Sarova Hotels and their values. Understanding their mission and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Central Reservations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations, particularly any roles where you've used Opera or similar property management systems. Emphasise your customer service skills and any achievements that demonstrate your ability to maximise revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that align with the job description, such as handling bookings efficiently or providing exceptional guest service.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, ensure your application is free from errors and clearly conveys your thoughts. Use a professional tone while also reflecting your warm personality, as this is key in a customer-facing position.
Highlight Flexibility and Team Spirit: In your application, mention your flexibility regarding working hours and your ability to work under pressure. Share examples of how you have contributed to a team environment in previous roles, as Sarova values individuals who can enhance their team culture.
How to prepare for a job interview at Rembrandt
✨Showcase Your Customer Service Skills
As a Central Reservations Co-ordinator, you'll be dealing with guests directly. Make sure to highlight your previous customer service experience and provide examples of how you've gone above and beyond to ensure guest satisfaction.
✨Familiarise Yourself with Opera
Since knowledge of the Opera system is crucial for this role, take some time to research it before your interview. If you have experience with similar property management systems, be ready to discuss how those skills can transfer.
✨Demonstrate Your Attention to Detail
This role requires excellent administrative skills and a keen eye for detail. Prepare to discuss specific instances where your attention to detail has positively impacted your work, especially in a reservations context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and react proactively. Think of scenarios where you've successfully managed difficult situations or resolved conflicts, as these will showcase your problem-solving skills.
