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For Companies At a Glance
- Tasks: Lead a wellness clinic, manage teams, and ensure top-notch client experiences.
- Company: High-end wellness clinic in Central London with a focus on quality and care.
- Benefits: Competitive salary of £45,000, professional development, and a dynamic work environment.
- Why this job: Combine your passion for wellness with leadership and make a real impact.
- Qualifications: Experience in wellness or spa environments and strong people management skills.
- Other info: Opportunity for career growth in a supportive and innovative setting.
The predicted salary is between 36000 - 54000 £ per year.
A leading, high-end wellness clinic is seeking a hands-on Clinic and Training Manager to oversee day-to-day operations while leading, coaching and developing a team of Wellness Therapists and Front of House/Client Coordinators. This role would suit a person with previous management experience, especially those who started their career as practitioners and want to combine their clinical background with leadership and training responsibilities.
Salary: £45,000 circa
The role
- Work alongside the Operations Manager to ensure the smooth day-to-day running of the wellness clinic, maximising bookings, treatment room occupancy and overall guest satisfaction.
- The clinic operates seven days a week with occasional 9pm finishes; as Manager you will be responsible for these opening times but won't necessarily need to be physically present every shift.
- Lead and manage Wellness Therapists and Front of House teams, ensuring every service and client journey follows clinic protocols, safety standards and brand guidelines.
- Own training and development: design and deliver training on treatment protocols, wellness programmes, guest care, service etiquette and retail, including maintaining training logs and certificates.
- Monitor and improve performance using KPIs, audits and service reviews, proactively managing client feedback, complaints and refunds where needed.
Key Responsibilities
- Clinic operations: rota planning, implementation of wellness treatment protocols, oversight of equipment and facilities, and ensuring consistent, high-quality service delivery.
- Financial and operational support: work with Operations and Finance teams on reconciliations, course and package bookings, margins and profitability, alongside accurate CRM/record-keeping.
- Stock management: oversee professional and retail stock levels, carry out regular stocktakes and expiry checks, and support cost control through efficient ordering and usage.
- Marketing and client relations: collaborate with marketing on wellness campaigns, memberships and events, support retention and referral initiatives, and nurture relationships with VIP and long-standing clients.
Compliance and Systems
- Ensure the clinic operates in line with health, safety and licensing requirements, maintaining appropriate documentation and procedures.
- Maintain up-to-date professional licences and certifications for the Wellness Therapist team and support thorough onboarding and off-boarding processes.
- Manage and train the team on clinic software and reporting tools, using data to identify growth opportunities, client trends and operational efficiencies.
About You
- Experience in a wellness, spa, aesthetic or similar clinic environment, with proven people management and training responsibilities.
- Strong understanding of wellness or spa treatment protocols, guest care standards and compliance in a clinical or premium hospitality setting.
- A confident leader and communicator who can coach and inspire teams, handle performance conversations and partner effectively with senior leadership and support functions.
- Commercially aware, comfortable working with KPIs, reports and margins, and highly organised with strong attention to detail.
We are an equal-opportunity employer. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Clinic Manager in London employer: Remax/Kalpem
Contact Detail:
Remax/Kalpem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the wellness industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your previous management experience and how it relates to the Clinic Manager role. Use specific examples to demonstrate your leadership and training abilities.
✨Tip Number 3
Research the clinic! Before any interviews, make sure you know about the clinic’s services, values, and client base. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. It shows you’re serious about the opportunity and helps us keep track of your application easily.
We think you need these skills to ace Clinic Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Clinic Manager role. Highlight your management experience and any relevant wellness or clinical background to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about wellness and how your leadership style can benefit our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and improve operations. Numbers speak volumes, so if you’ve boosted client satisfaction or increased bookings, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Remax/Kalpem
✨Know Your Stuff
Make sure you brush up on your knowledge of wellness treatments and protocols. Being able to discuss specific techniques or guest care standards will show that you’re not just a manager, but someone who understands the clinical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached or developed staff, and be ready to share these stories. This will demonstrate your ability to inspire and manage a team effectively.
✨Be Data Savvy
Since the role involves working with KPIs and reports, come prepared to discuss how you’ve used data to drive performance improvements in previous roles. Highlight any experience you have with CRM systems or operational efficiencies.
✨Engage with Their Vision
Research the clinic’s values and mission. During the interview, express how your personal values align with theirs and how you can contribute to their goals. This shows that you’re genuinely interested in being part of their team and culture.
