Clinic Manager

A leading, high-end wellness clinic is seeking a hands-on Clinic and Training Manager to oversee day-to-day operations while leading, coaching and developing a team of Wellness Therapists and Front of House/Client Coordinators. This role would suit a person with previous management experience, especially those who started their career as practitioners and want to combine their clinical background with leadership and training responsibilities.

Salary: £45,000 circa

The role:

• Work alongside the Operations Manager to ensure the smooth day-to-day running of the wellness clinic, maximising bookings, treatment room occupancy and overall guest satisfaction. The clinic operates seven days a week with occasional 9pm finishes; as Manager you will be responsible for these opening times but won't necessarily need to be physically present every shift.
• Lead and manage Wellness Therapists and Front of House teams, ensuring every service and client journey follows clinic protocols, safety standards and brand guidelines.
• Own training and development: design and deliver training on treatment protocols, wellness programmes, guest care, service etiquette and retail, including maintaining training logs and certificates.
• Monitor and improve performance using KPIs, audits and service reviews, proactively managing client feedback, complaints and refunds where needed.

Key Responsibilities:

• Clinic operations: rota planning, implementation of wellness treatment protocols, oversight of equipment and facilities, and ensuring consistent, high-quality service delivery.
• Financial and operational support: work with Operations and Finance teams on reconciliations, course and package bookings, margins and profitability, alongside accurate CRM/record-keeping. The role requires good HR skills, ensuring the team is well-managed and motivated.
• Stock management: oversee professional and retail stock levels, carry out regular stocktakes and expiry checks, and support cost control through efficient ordering and usage.
• Marketing and client relations: collaborate with marketing on wellness campaigns, memberships and events, support retention and referral initiatives, and nurture relationships with VIP and long-standing clients.

Compliance and Systems:

• Ensure the clinic operates in line with health, safety and licensing requirements, maintaining appropriate documentation and procedures.
• Maintain up-to-date professional licences and certifications for the Wellness Therapist team and support thorough onboarding and off-boarding processes.
• Manage and train the team on clinic software and reporting tools, using data to identify growth opportunities, client trends and operational efficiencies.

About You:

• Experience in a wellness, spa, aesthetic or similar clinic environment, with proven people management and training responsibilities.
• Strong understanding of wellness or spa treatment protocols, guest care standards and compliance in a clinical or premium hospitality setting.
• A confident leader and communicator who can coach and inspire teams, handle performance conversations and partner effectively with senior leadership and support functions.
• Commercially aware, comfortable working with KPIs, reports and margins, and highly organised with strong attention to detail.

We are an equal-opportunity employer. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.