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- Tasks: Lead daily operations of a flagship shopping centre, ensuring top-notch visitor experiences.
- Company: Join a leading global property management organisation transforming retail destinations.
- Benefits: Enjoy a competitive salary, excellent benefits, and flexible working hours.
- Why this job: Be part of a dynamic team shaping the future of retail in a fast-paced environment.
- Qualifications: Experience in operations management, strong leadership skills, and budget management required.
- Other info: This is a rare opportunity for a senior role in a modernising shopping centre.
The predicted salary is between 48000 - 72000 £ per year.
Location: Various UK Locations (North West)
Salary: Negotiable depending on experience (circa £60,000 - £80,000) + Excellent Benefits
Hours: Full-time, 40 hours per week (predominantly Monday to Friday - manage your hours based on centre needs)
Work Location: On-site
Full time / Permanent
Remarkable Jobs are recruiting on behalf of a leading global property management organisation. We are seeking an experienced and driven Shopping Centre Operations Manager to join the team at one of several flagship retail destinations across the UK. This is a rare opportunity to take on a senior leadership role at a large-scale shopping centre that is undergoing transformation and modernisation.
Shopping Centre Operations Manager Role:
As a Shopping Centre Operations Manager, you will be responsible for all aspects of day-to-day centre operations, ensuring the smooth running of services, compliance with regulatory standards, and delivering an outstanding visitor and tenant experience. You will also play a pivotal role in tenant engagement, centre transformation projects, and filling vacant retail units to drive commercial performance.
Key Responsibilities:
- Lead and manage all operational aspects of the shopping centre including FM, cleaning, security, etc.
- Maintain full compliance with health & safety, environmental and fire regulations
- Drive sustainability initiatives in line with ESG strategy, including energy use, recycling, and waste management
- Oversee and deliver capital and landlord-funded projects including fit-outs and refurbishments
- Build strong relationships with occupiers, service providers, consultants, and internal departments
- Manage service charge and operational budgets effectively, ensuring value for money
- Represent the shopping centre within the local community, including industry groups and local authorities
- Identify and lead opportunities for continuous improvement in service delivery and customer satisfaction
- Actively contact and engage potential retail occupiers to fill vacant units and increase footfall
- Support and align day-to-day centre operations with long-term business transformation strategy
What They Are Looking For:
Essential:
- Strong background in operations or facilities management within a retail, commercial, or mixed-use destination
- Experience managing budgets, contracts, and service providers across a large site
- Proven leadership and people management skills
- Familiarity with health & safety, risk management and statutory compliance
- Excellent interpersonal skills with the ability to build rapport with tenants and external stakeholders
Desirable:
- Experience with retail leasing or tenant acquisition
- Project management exposure in refurbishment, construction or transformation projects
- IOSH/NEBOSH qualification
- Knowledge of ESG principles in operational settings
Key Attributes:
- Commercially minded and customer focused
- Confident communicator and negotiator
- Resilient, adaptable, and comfortable leading in a fast-paced environment
- Organised and solutions-focused, with a hands-on leadership style
If you're looking to step into a high-impact, visible role as a Shopping Centre Operations Director/Manager and help shape the future of a major retail destination - we'd love to hear from you. Apply now.
Shopping Centre Retail Director/Manager employer: Remarkable Jobs
Contact Detail:
Remarkable Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shopping Centre Retail Director/Manager
✨Tip Number 1
Network with professionals in the retail and property management sectors. Attend industry events or local business meet-ups to connect with people who might have insights or leads on the role you're interested in.
✨Tip Number 2
Research the specific shopping centres you’re applying to. Understanding their current operations, challenges, and community engagement strategies can help you tailor your approach and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your experience with sustainability initiatives and how they align with the company's ESG strategy. Highlight any relevant projects you've led that improved operational efficiency or tenant satisfaction.
✨Tip Number 4
Showcase your leadership style by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss how you foster collaboration and drive performance among diverse groups.
We think you need these skills to ace Shopping Centre Retail Director/Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or facilities management, particularly within retail or commercial settings. Emphasise your leadership skills and any specific achievements that align with the responsibilities of a Shopping Centre Operations Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail management and your understanding of the shopping centre's operational needs. Mention your familiarity with health & safety regulations and your experience in managing budgets and service providers.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to build relationships with tenants and stakeholders. Provide examples of how you've successfully led teams and managed projects in previous roles.
Showcase Your Vision: Demonstrate your understanding of the shopping centre's transformation and modernisation goals. Share your ideas on how you would drive sustainability initiatives and improve customer satisfaction, aligning with the company's long-term business strategy.
How to prepare for a job interview at Remarkable Jobs
✨Showcase Your Leadership Skills
As a Shopping Centre Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your experience in managing diverse teams and driving operational excellence.
✨Understand the Business Landscape
Familiarise yourself with the current trends in retail and shopping centre operations. Be ready to discuss how you can contribute to the transformation and modernisation of the shopping centre. Showing that you understand the market will impress your interviewers.
✨Prepare for Compliance Questions
Given the importance of health & safety and regulatory compliance in this role, be prepared to answer questions related to these areas. Brush up on relevant regulations and think of examples where you've ensured compliance in previous roles.
✨Demonstrate Your Customer Focus
The role requires a strong customer focus, so be ready to discuss how you've improved customer satisfaction in past positions. Share specific initiatives you've implemented that enhanced the visitor experience or tenant engagement.
