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- Tasks: Lead IT operations and manage a small helpdesk team to ensure smooth tech support.
- Company: Dynamic company seeking a proactive IT Manager to enhance our tech environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by improving IT systems and supporting a dedicated team.
- Qualifications: Hands-on IT management experience and strong troubleshooting skills required.
- Other info: Join a collaborative team in a fast-paced environment with great career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced IT Manager to take ownership of the day-to-day IT operations across the business. This is a hands-on role, combining strong IT administration with the management of a small IT Helpdesk team of two. You will be responsible for ensuring systems are secure, reliable, and fit for purpose, while also providing leadership, guidance, and escalation support to the helpdesk function.
Key Responsibilities
- IT Operations & Administration
- Take full ownership of IT infrastructure, systems, and day-to-day IT operations
- Manage user accounts, permissions, and access across systems (onboarding/offboarding)
- Maintain and administer servers, networks, hardware, and software applications
- Ensure data security, backups, disaster recovery, and compliance with IT policies
- Manage software licensing, renewals, and asset registers
- Troubleshoot complex technical issues and act as final escalation point
- Helpdesk Management
- Line manage 2 IT Helpdesk Analysts, providing day-to-day support and guidance
- Allocate workload, monitor ticket queues, and ensure SLAs are met
- Review helpdesk performance, identify trends, and improve processes
- Support training and development of the helpdesk team
- Projects & Continuous Improvement
- Lead or support IT projects such as system upgrades, migrations, and new software implementations
- Identify opportunities to improve IT efficiency, security, and user experience
- Liaise with third-party suppliers, MSPs, and vendors where required
- Stakeholder Support
- Act as the main point of contact for IT across the business
- Translate technical issues into clear, non-technical language for stakeholders
- Support senior management with IT planning and decision-making
Essential Skills & Experience
- Proven experience in a hands-on IT Manager or Senior IT Administrator role
- Strong IT administration background (not purely strategic)
- Experience managing or supervising an IT Helpdesk or support team
- Solid knowledge of:
- Microsoft 365 / Active Directory
- Networking, servers, and desktop environments
- Cyber security best practices and data protection
Desirable
- Experience working in an SME or multi-site environment
- Exposure to cloud platforms, virtualisation, or VoIP systems
- IT certifications (e.g. Microsoft, CompTIA, ITIL)
Personal Attributes
- Hands-on, practical, and solutions-focused
- Approachable leader who enjoys supporting and developing others
- Comfortable balancing day-to-day support with longer-term improvements
- Calm under pressure with a methodical approach
IT Manager in High Wycombe employer: Remarkable Jobs
Contact Detail:
Remarkable Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about letting people know you’re on the hunt for an IT Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects you've led or challenges you've overcome in IT management. This is your time to shine and demonstrate how you can take ownership of their IT operations.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your experience and skills. Plus, it helps us keep track of your application better, so don’t miss out!
We think you need these skills to ace IT Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on IT management experience and any relevant projects you've led. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Manager role. Share specific examples of how you've managed IT operations and supported teams in the past. We love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with Microsoft 365, Active Directory, and cybersecurity practices. We’re looking for someone who can troubleshoot complex issues, so let us know what you’ve tackled before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Remarkable Jobs
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and networking. Be ready to discuss how you've managed IT operations in the past and troubleshoot complex issues, as this role demands a hands-on approach.
✨Showcase Your Leadership Skills
Since you'll be managing a small helpdesk team, it's crucial to demonstrate your leadership style. Prepare examples of how you've supported and developed team members, allocated workloads, and improved processes in previous roles.
✨Communicate Clearly
You'll need to translate technical jargon into layman's terms for stakeholders. Practice explaining complex IT concepts simply and clearly, as effective communication is key to supporting senior management and ensuring everyone is on the same page.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a major IT incident or leading a project. Think through your past experiences and be ready to share how you approached challenges, made decisions, and what the outcomes were.
