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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Leading organisation in parking and facilities services.
- Benefits: Competitive salary, hybrid work, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact on client satisfaction.
- Qualifications: Experience in account management or customer service is essential.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 31000 - 35000 £ per year.
Location: Kettering, Northamptonshire
Salary: £31,000 - £35,000 + Benefits
Hours: Full-time, Monday to Friday (9:00am - 5:15pm)
Work Location: Hybrid (Office & Home-based)
Remarkable Jobs are recruiting on behalf of a leading organisation within the parking and facilities services sector. We are seeking an Account Manager to join their team in Kettering. This is a hands-on role, involving multi-varied tasks, and requires someone methodical with excellent communication skills, strong organisation, and a customer-focused approach.
As an Account Manager, you will play a key role in supporting the Customer Success function, ensuring a smooth, efficient, and professional service to clients. You will manage client relationships, handle day-to-day queries, and support administrative processes to maintain high service standards and long-term client satisfaction.
Key Responsibilities:
- Act as the main point of contact for a portfolio of clients, managing day-to-day queries
- Ensure all client enquiries are handled accurately and within agreed SLAs
- Maintain and update client records and documentation across CRM systems
- Support administrative processes including surveys, site reviews, and client meetings
- Gather and analyse data relating to client accounts to support service delivery
- Support after-sales activity to strengthen client relationships and retention
- Provide updates on account status and ongoing activities to senior management
- Collaborate with internal teams to ensure client requirements are met
- Provide cover for colleagues when required to ensure continuity of service
What They Are Looking For:
Essential:
- Experience in Account Management, Customer Service, or administrative support
- Strong communication skills with the ability to build client relationships
- High attention to detail and accuracy
- Excellent organisational skills with the ability to manage multiple priorities
- Proficient in Microsoft Office and confident learning new systems
- Full UK driving licence
Desirable:
- Experience managing multiple client accounts
- Experience working with CRM systems
Key Attributes:
- Professional and reliable with a strong work ethic
- Customer-focused with a proactive approach
- Ability to work both independently and as part of a team
- Adaptable and able to work in a fast-paced environment
If you're ready to take on a varied and rewarding role as an Account Manager, we'd love to hear from you. Apply now!
Account Manager employer: Remarkable Jobs
Contact Detail:
Remarkable Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your communication skills and customer-focused approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better shot at landing that dream job as an Account Manager.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your account management and customer service experience, as well as your organisational skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Account Manager role. Share specific examples of how you've built client relationships and managed multiple priorities in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Remarkable Jobs
✨Know Your Clients
Before the interview, research the company and its clients. Understand their services and how they interact with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle queries and maintain professionalism under pressure.
✨Highlight Your Organisational Skills
This role requires excellent organisation. Bring up specific instances where you've managed multiple priorities effectively. Discuss any tools or methods you use to stay organised, especially if you have experience with CRM systems.
✨Demonstrate a Customer-Focused Mindset
Prepare to talk about how you prioritise customer satisfaction. Share examples of how you've gone above and beyond for clients, and be ready to discuss how you would approach after-sales activities to strengthen relationships.