Client Partner

About Remarkable

We are Remarkable – a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialise in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable Group partners with organisations to bring personalized digital experiences to life. If you’re passionate about helping brands grow and thrive in a dynamic digital landscape, this is a place where you can make an impact!

We’re a collaborative, forward-thinking team that embraces new ideas, stays curious, and constantly explores the latest tools and trends. If you’re passionate about digital marketing, enjoy getting stuck into both the creative and analytical sides of search, and are ready to grow your skills alongside senior specialists, this is your next move.

Role Overview

Our Client Partners are pivotal to the success of our clients and our commitment to ‘Experiences that Convert’. As a CP you will bring insight, opportunities, creativity and strategic direction to our clients, collaborating with our clients’ senior stakeholders to deliver remarkable experiences, digital products and services that drive our clients’ businesses forward. Our CPs have a thorough understanding of our clients’ businesses, and the sectors within which they operate and are always looking for ways to move Remarkable from ‘supplier’ to valued and trusted ‘partner’.

Internally, our Client Partners purpose is two-fold. Firstly, they are the guardians, champions and stewards of our client business within Remarkable. Secondly, they are to ensure that every point of client contact is remarkable, delivers against all our core values and achieves our targeted Net Promoter Score and the agency’s client revenue target. They are leaders in their own right and are always looking to develop our remarkable leaders of the future.

Key Responsibilities

• Client Account Direction

• Developing remarkable client relationships that deliver on our high performance guarantee and all our core values.
• Developing strong senior relationships with our clients to ensure that whenever we NPS ourselves we get the same, consistent, excellent feedback. The current target being 80/100.
• Owning a predefined client base and being responsible for that client base’s collective spend with Remarkable.
• To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI.

• Developing and sustaining a deep holistic understanding of the client’s business, using this understanding to drive the client’s marketing and digital transformation strategy working with your AM team to then deliver this.
• Constantly looking for cross-sell and upsell opportunities from the full range of services provided by Remarkable as well as looking at introducing emerging channels and technologies through thought leadership.
• Working with our Account Managers, Tech Leads, XO Leads and Project Managers to convert a client strategy and road map into deliverable project briefs and budgets.
• To work at client’s premises as appropriate with some out-of-hours travel where necessary.

• To lead, line manage, mentor and develop a team of Account Managers and/or Account Executives to ensure that they have progression, skills development and continue to be remarkable.
• To provide regular Appraisals, 1-2-1 sessions and Personal Development Planning sessions for your team in line with our current Talent strategy and process.
• To identify training needs within the Account Management team and communicate these to Head of Client Services and/or Talent.
• To create a supportive, nurturing and professional team environment so that our Account Management team can Be Remarkable, Insightful and Effective and Helpful and Humble.
• To champion the Vision, Mission and Values of the agency with their team and client base.

• Working with our Experience Optimisation team and Technical Operations team to ensure that client projects and retainers are delivered optimally and profitably.
• To support the Business Development team, as and when required, through the creation of strategic responses, estimates and timings.
• To support our Finance Team by ensuring your AMs invoices are valid and sent on time.
• To be a significant contributor to Remarkable thought leadership and fame program creating blogs, white papers, client case studies and award entries on a consistent and regular basis.
• To provide a weekly report for the Head of Client Services which clearly highlights current projects, revenue/project pipeline, communications stats and client P&L.
• To ensure that your Client portfolio has all appropriate legal documents signed and in place with Remarkable including an Agency Engagement Framework and Work Schedules for all Projects and Retainers.

Person Profile

• Exceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients.
• Remarkable relationship building skills – able to build and maintain credibility, work with integrity and professionalism.
• You will be tactful and diplomatic, able to listen and interpret client’s ideas into commercial viable briefs and project plans.
• You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships.
• The ability to work to targets and deadlines and to be able to deliver measurable results.
• You will have a good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets.
• You will have the leadership ability to lead and motivate your Account Management team and be able to communicate confidently with other seniors within Remarkable.
• To be highly insightful and effective in proposing digital strategies – understand website UX and be able to interpret analytics reports.
• Be aware of the practical application of technology and return on investment (ROI).
• You will be self-motivated and able to work independently.

Specific Job Skills / Experience

• Client development and revenue generation.
• Ability to use Insights, Experience and Creativity to produce and agree Client strategies and road maps.
• Deep understanding of digital channel strategies, digital complexities and technologies.
• Excellent team leader able to delegate and elevate your team for the benefit of all.

Technical Skills

• Data Analysis, Insight Gathering and Reporting.
• Client Profit & Loss Understanding and Management.
• Microsoft Word, Excel and PowerPoint.
• Good working knowledge of Web Content Management Systems.
• Good working knowledge of working with a CRM to manage clients and proposals.
• Latest thinking in CRO, UX Design Patterns and Digital Channel Strategies.

What We’re Looking For

• A natural curiosity and desire to learn and grow.
• Enthusiasm for data-driven decision making and a willingness to get hands-on.
• A team player who enjoys working in a collaborative and supportive environment.
• Someone who brings fresh ideas, attention to detail, and creative thinking to the table.

What We Offer

• Growth-Oriented Environment: Work with industry leaders and cutting-edge technologies.
• Private Healthcare: Access after probation period.
• Hybrid Working: x8 days per month in a Remarkable Office.
• Charity Days: Paid volunteer days to support causes you care about.
• Generous Leave: 25 days annual leave + bank holidays.
• Professional Development: Ongoing training and access to learning platforms.