At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our innovative AI products.
- Company: Join Remark AI, a leading company shaping the future of AI technology.
- Benefits: Competitive salary, flexible working environment, and opportunities for skill development.
- Other info: Exciting career growth in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team making a real impact in the AI industry.
- Qualifications: 2+ years in support roles, strong customer service skills, and tech-savvy.
The predicted salary is between 40500 - 49500 £ per year.
Who we are
Remark AI is a leading AI software company focused on creating a better AI-empowered future through innovation. Remark AI is committed to advancing AI research, developing scalable and affordable AI software platforms that benefit businesses, people and society, as well as attract and nurture top talents to shape the future together. Our technologies are trusted by customers and partners in many industry verticals including Smart Construction, Smart City, Smart Railway and Smart Retail. We have offices in markets including USA, Europe, China and Japan.
Key responsibilities
We are looking for a talented and passionate Technical Support Engineer to join our team. The role will be based mainly in our London office (near Blackfriars station) but there will be occasional external site support visits needed in the UK and possibly Europe.
As a Technical Support Engineer, you will work as part of the Remark AI team to help our integrator and manufacturer partners deliver great software whilst learning and developing your own skills and knowledge. You’ll work closely with other engineers, who will all be there to help and support you. The successful candidate will be an independent, fast-thinker who enjoys a fast-paced environment and has excellent communication skills and experience of working in a fast-moving technical environment.
You will
- Become a focal point for Tier 1/2 technical issues for our clients and make sound decisions quickly.
- Support the sales team with regards to ratifying the technical requirements of our clients.
- Understand and document the customer's requirements, manage expectations, and provide excellent customer service.
- Support the sales team on with RFQs and POC.
- Provide technical support and troubleshooting for Remark products.
- Provide customer configuration of Remark solutions.
- Provide on site support when necessary with regards to demonstration, setup and commissioning.
- Troubleshoot system and network problems.
- Diagnose and solve hardware & software issues.
- Test and evaluate new software & hardware technologies.
You have
- Previous experience of 2+ years in support positions.
- Customer facing experience and strong customer-service skills.
- Experience in a technical field, ideally CCTV – Advantage.
- A good understanding of Linux and Windows operating system – A Must!
- Knowledge in: IP Networking- needed.
- Effective Communication skills at all levels.
- Experience with Docker, IP cameras + VMS systems and bash/shell scripting – Advantage.
- A positive attitude towards continual improvement.
- Project management skills.
- Experience of writing technical documentation.
It would also be nice if you have
- Bachelor's, Computer science/Engineering degree.
- Certification of networking protocols.
Renumeration package
Competitive Negotiable - dependent upon experience
Technical Support Engineer in London employer: Remark AI
Remark AI is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Technical Support Engineer to thrive. With a commitment to employee growth, you will have access to continuous learning opportunities while working alongside talented professionals in a dynamic environment. Located in the heart of London, our office offers a vibrant atmosphere and the chance to engage with cutting-edge AI technologies that are shaping the future across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Remark AI or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Remark AI.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Remark AI.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Remark AI that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Remark AI.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Remark AI and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Remark AI
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Remark AI uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
