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- Tasks: Lead and develop a customer services team in the transport sector.
- Company: Join a dynamic 4PL company focused on operational excellence.
- Benefits: Competitive salary, career growth, and hands-on experience in logistics.
- Why this job: Make a real impact by improving customer service and operational efficiency.
- Qualifications: Graduate with transport experience and strong problem-solving skills.
- Other info: Fast-paced environment with opportunities to build relationships and enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
A key focus of the role is the systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations; identify opportunities to streamline processes, improve first-contact resolution, and reduce unnecessary escalation.
Reporting to the customer services Director, the ideal candidate must be a graduate. Prior experience in Transport is essential.
You will:
- Manage, motivate, and develop the customer services team.
- Set clear objectives and KPIs for the team and regularly review performance.
- Utilize the EVENT platform for monitoring operational activities.
- Report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Respond promptly and professionally to customer queries.
- Be willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload.
About You:
- Experience in managing a team.
- Experience in customer service and transport is essential.
- Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
- Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
- Adaptability: Experienced in working in a fast-paced environment with the ability to prioritise tasks effectively.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
- Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
Working as part of the 4PL team, you'll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making.
Responsibilities encompass managing, motivating, and developing the customer services team, including recruitment, training, and performance management; setting clear objectives and KPIs for the team and regularly reviewing performance; ensuring regular communication by direct reports with Customers and Service Providers is maintained, and meaningful relationships are established; acting as an escalation point as and when required.
Please email CV.
Account manager Transport 4pl in Nottingham employer: REM Associates Ltd
Contact Detail:
REM Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account manager Transport 4pl in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching common questions for account managers in transport. Practice your answers, focusing on your problem-solving skills and how you've handled customer service challenges in the past.
✨Tip Number 3
Showcase your adaptability! During interviews, share examples of how you've thrived in fast-paced environments. Highlight your ability to prioritise tasks and manage a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Account manager Transport 4pl in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in Transport 4PL. Highlight your experience in customer service and transport, and don’t forget to mention any team management skills you have. We want to see how you fit into our world!
Showcase Problem-Solving Skills: Since problem-solving is key for this role, include examples of how you've tackled challenges in previous jobs. We love a good story about turning a tough situation into a success, so let us know how you did it!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and want to quickly see why you’re the right fit for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at REM Associates Ltd
✨Know Your Stuff
Make sure you understand the transport industry inside out. Brush up on key terms, trends, and challenges in logistics. This will help you speak confidently about how you can contribute to the role and tackle customer demands effectively.
✨Showcase Your Leadership Skills
Since you'll be managing a team, prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you set clear objectives and KPIs, and how you reviewed performance to drive success.
✨Problem-Solving Mindset
Be ready to discuss your approach to problem-solving. Use the STAR method (Situation, Task, Action, Result) to illustrate how you've tackled issues in previous roles, especially in customer service or transport settings.
✨Build Relationships
Highlight your experience in stakeholder relationship management. Prepare to talk about how you've nurtured relationships with both internal teams and external clients, and how this has led to improved service delivery and customer satisfaction.
