Customer success director

As a Customer Sucess Director you will\\n\\nExperience & Expertise\\n• 8+ years of Customer Success, Account Management, or related leadership experience in Capital Markets, Enterprise B2B SaaS, or Financial Data.\\n• Proven track record of building, scaling, or transforming a CS or AM function.\\nExperience managing teams across regions and owning performance, hiring, and strategic direction.\\n• Strong understanding of global financial markets and credibility with buyside, sellside, and advisory clients\\n• Partner with Account Management leadership to align CS initiatives with account health, retention, and expansion goals.\\n• Design data-driven strategies to improve platform adoption, drive new opportunity creation, and increase customer ROI.\\n• Support AM teams on key client projects and ensure CS delivers consistent, measurable commercial impact. Act as the voice of the customer across Product, Engineering, Operations, and Marketing.\\n• Champion client insights to influence product roadmaps, feature prioritisation, and internal processes.\\n• Collaborate with internal teams to ensure our platform remains intuitive, high-quality, and deeply integrated into client workflows.\\n\\nOperational Excellence\\n• Implement best-in-class tooling, automations, and processes across CRM and other sales enablement software\\n• Oversee governance for client communications, playbooks, and performance dashboards.\\n• Create feedback loops and mechanisms to continuously optimise the customer experience