At a Glance
- Tasks: Lead a team to deliver top-notch security services and manage operations effectively.
- Company: Join Relyon Guarding, a trusted name in security with over 25 years of experience.
- Benefits: Receive full training, uniform, equipment, and SIA licence renewal costs covered.
- Other info: Flexible hours with opportunities for site visits and hands-on operational activities.
- Why this job: Make a real difference in security while developing your leadership skills.
- Qualifications: Management experience, strong IT skills, and a valid SIA Licence required.
The predicted salary is between 36000 - 44000 £ per year.
- Good commercial understanding.
- About Relyon Guarding And Security Services
Relyon Guarding and Security Services is a privately owned business, established over 25 years ago with multiple contracts with many prestigious clients across the Bristol and the Southwest, with offices in Bristol, and Taunton.
We provide mobile response and static security to many clients including Bath and Northeast Somerset Council, Environment Agency, Seasalt Cornwall and Bupa to name a few.
The Role
Managing the provision of mobile keyholding and static security services at our Taunton office.
An experienced service delivery manager, you'll work closely with the Head of Operations to lead a small team of security personnel to deliver services to client requirements.
With full responsibility for operational performance, you will ensure that your teams are recruited, trained, briefed and deployed to provide an effective security presence.
You will also use your strong IT skills to maintain and organise systems and records including rotas, monthly reports, budgets and payroll.
With excellent communication and interpersonal skills, you'll work closely with client representatives, colleagues to investigate, understand and resolve problems.
You will also support your team by carrying out 'hands-on' operational activities if required.
Working hours are Monday - Friday, however as a business that operates 24/7 you will need to be flexible to manage and support your team.
Site visits on nights and weekends will be required.
- You Will Carry Out a Range Of Duties Including
- To be responsible for the performance of the company's operation at set location and to control the activities of employees within the company's policy and procedures.
- Overall responsibility for ensuring the Team carry out all aspects of their duties to the required standard and on time
- Ensure that assignment instructions (at each designated location) and control room procedures/instructions are kept up to date and that all relevant parties are informed (re-trained as appropriate) of changes.
- Overall responsibility to ensure that refresher/initial training and re-training are carried out to the required specification and in according to the yearly plan.
- Approval of rosters, ensuring that the roster complies with the working time directive, all posts are filled using qualified personnel, that adequate reserves are trained and that contingency plans for absences (authorised and unauthorised) are maintained at all times.
- Reporting to the Head of Operations on all activities for the month to include, nonconformities, Incidents, disciplinary actions, training, staffing levels, leavers, new recruits, etc.
- Maintenance of standards & discipline of the Security Team.
- Overall responsibility of maintaining up to date personnel and training records on all members of the security team.
- On call 24/7 and able to handle out of hours issues (out of hours alarm activations, sick calls, additional client requests)
- Maintain and manage client expectations, delivering a great service
- Management experience is essential, and to succeed in this role you will also need:
- Strong leadership skills and experience in managing various HR processes such as performance improvement, disciplinary and mentoring.
- Strong customer service skills.
- Experience is working in a fast-paced environment, preferably in a 24/7 operational environment.
- Experience in a customer-facing role, ideally in security.
- Strong IT skills.
- Good commercial understanding.
- Experience in delivering to KPI’s. Attention to detail.
- Full Driving Licence.
In addition, the role will require you to hold a valid SIA Licence and be vetted to BS7858.
Applicants from a security background with a solid understanding of the British Standards associated with an ACS security company would be an advantage.
Benefits
- Full training will be provided.
- Full uniform and equipment to complete the role is provided.
- We will bear the cost of your SIA licence renewal.
- Vehicle is provided for the role however own vehicle is required to and from office.
If you are dedicated, reliable and ready to contribute to a leading security service provider, we would love to hear from you.
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Security Operations Manager – Taunton/South West employer: Relyon Safety Services Ltd
Relyon Guarding And Security Services is an excellent employer, offering a supportive work culture that prioritises staff welfare and professional development. Located in the vibrant Bristol area, employees benefit from flexible 4-on/4-off shifts, allowing for a healthy work-life balance while being part of a dedicated team that values accuracy and communication. With opportunities for growth and a commitment to employee well-being, Relyon is a rewarding place to build your career in security services.
Contact Details:
Relyon Safety Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Manager – Taunton/South West
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We think you need these skills to ace Security Operations Manager – Taunton/South West
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Relyon Safety Services Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Relyon Safety Services Ltd.
How to prepare for a job interview at Relyon Safety Services Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Relyon Safety Services Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Relyon Safety Services Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Relyon Safety Services Ltd.
