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- Tasks: Manage large publisher accounts and guide customers through software implementation.
- Company: Join a global leader in information and analytics, making a real impact.
- Benefits: Enjoy flexible hours, health benefits, and wellness initiatives for a balanced life.
- Other info: Work remotely from the UK with excellent career growth opportunities.
- Why this job: Be part of a team that advances science and improves health outcomes.
- Qualifications: Experience in software support or editorial management is a plus.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Are you capable of managing large publisher accounts? Do you have interest in exploring new developments in the Scientific Technical Medical publishing community?
Location: Home based UK
About the Role
The Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software. You will assist our customers in configuring and using Editorial Manager® and ProduXion Manager® software working with and optimizing their editorial and publishing workflows. Providing extensive customer training for both services. Troubleshooting and tracking customer questions and suggestions related to the set up and subsequent use of Editorial Manager® and ProduXion Manager® software. Serving as the primary interface for reporting and tracking system bugs.
Responsibilities
- Maintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experience.
- Coordinating the implementation of customer data and scheduling. This includes implementation system training.
- Performing Editorial Manager® and ProduXion Manager® Software testing and recreating system problems the customer may experience.
- Acting as the liaison between customers, product management and engineering staff.
- Managing all products for assigned customers. This includes featured development requests, customer reports, ongoing training needs, and customer tutorials.
- Understanding and identifying potential growth opportunities with assigned accounts.
- Contacting customers proactively regarding new features that will be beneficial to their workflow.
- Conducting sessions at our annual User group meeting, preparing presentations and presenting to the group.
Requirements
- Experience working in a software support / customer service-related field or in an editorial office.
- Experience in the scholarly publishing industry and editorial and production management software are extremely valued.
- Have an accredited education in related field coupled with account management, and business development skills.
- Display demonstrated excellence in written and verbal communication skills.
- Be detailed orientated with exceptional organizational skills.
- Be highly flexible and diplomatic with the ability to work in a collaborative team environment.
- Be comfortable with continuous knowledge growth in the system including new functionality via monthly releases.
- Able to manage through competing priorities.
- Must be eligible to live and work in the UK.
Working in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
- Retirement Benefits: Access to a competitive contributory pension scheme.
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.
At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
UK Account Coordinator employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the publishing industry, especially those who work with Editorial Manager® and ProduXion Manager®. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your software knowledge. Familiarise yourself with common issues users face with Editorial Manager® and ProduXion Manager®. Being able to discuss these confidently will show you're ready to tackle customer challenges head-on.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Use examples that highlight your ability to troubleshoot and train customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace UK Account Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UK Account Coordinator role. Highlight your experience in managing publisher accounts and any relevant software support skills. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your written and verbal communication prowess. Use clear, concise language in your application to reflect your ability to communicate effectively with clients.
Highlight Your Problem-Solving Abilities: We love candidates who can troubleshoot and think on their feet! Share examples of how you've resolved issues in previous roles, especially in software or publishing environments. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at RELX
✨Know Your Software Inside Out
As an Account Coordinator, you'll be guiding customers through software like Editorial Manager® and ProduXion Manager®. Make sure you understand these tools thoroughly. Familiarise yourself with common issues and solutions so you can demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
This role requires excellent communication and troubleshooting skills. Prepare examples from your past experiences where you've successfully resolved customer issues or improved workflows. Highlight your ability to maintain direct contact with customers and how you’ve managed competing priorities.
✨Research the Company and Industry
Dive into the world of Scientific Technical Medical publishing. Understand the latest trends and challenges in the industry. This knowledge will not only impress your interviewers but also help you identify potential growth opportunities for the accounts you'll manage.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot software issues or train users. Practising your responses will help you articulate your thought process clearly and show how you can add value to their team.