At a Glance
- Tasks: Transform tax workflows using AI and technology to enhance efficiency and scalability.
- Company: Join LexisNexis, a leader in legal tech innovation with a global presence.
- Benefits: Enjoy flexible working hours, wellbeing initiatives, and opportunities for professional growth.
- Other info: Collaborative environment focused on continuous improvement and career development.
- Why this job: Make a real impact by redesigning tax processes and driving technological change.
- Qualifications: Professional tax qualification with experience in customer engagement and workflow transformation.
The predicted salary is between 70200 - 85800 £ per year.
Are you looking for a role that keeps you close to tax while moving you into AI, technology and workflow transformation? Do you want to help professional services firms and in-house tax teams redesign and scale how tax work gets done?
About our Team
LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions.
About the Role
At LexisNexis Legal & Professional, we help legal and tax professionals, businesses and institutions make better decisions, move faster and work with greater confidence. In the UK, our specialist tax brand, Tolley, provides trusted tax information, practical guidance and professional training. We’re looking for a Tax Engineer to help shape a new category of AI-enabled tax work.
This is a role for someone who understands tax deeply, enjoys working with customers, and is excited by the opportunity to turn complex professional workflows into practical, scalable technology. You’ll work closely with tax teams in professional services firms and in-house organisations to understand how tax work really gets done: the decisions, the judgment calls, the review steps, the handoffs and the pain points. Then you’ll help design, configure and launch AI-enabled workflows that make that work faster, more consistent and easier to scale.
You will build trusted relationships with stakeholders ranging from individual tax practitioners through to Tax Partners, Heads of Tax, Tax Directors and firm owners, as well as Knowledge Management, Innovation, Operations and Technology teams. You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer value, and take ownership of progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines.
You’ll partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. You’ll also play an important role in helping us learn from the field: identifying repeatable patterns, surfacing product opportunities and shaping how AI-enabled tax workflows evolve.
Responsibilities
- Drive awareness, adoption and expansion of custom workflows across customer organisations.
- Own customer workflow adoption for the workflows you help identify, design and deploy.
- Lead workflow discovery and design sessions with customers, analysing existing tax processes.
- Work with Customer Success and Account Management to identify priority accounts.
- Use workflow activation, deployment and usage data to identify adoption barriers.
- Design, configure, test and deploy AI-enabled workflows and skills.
- Lead customer and executive conversations that demonstrate value.
- Act as the voice of the customer, translating feedback into actionable insights.
- Capture and share best practices, workflow patterns and reusable solutions.
Requirements
- Professional qualification in tax or accountancy (e.g. CTA, ACA, ACCA or equivalent), ideally with 3+ years' post-qualification experience.
- Deep understanding of tax processes and workflows across one or more tax disciplines.
- Demonstrable experience of working directly with customers or senior stakeholders.
- Strong consulting, facilitation and presentation skills.
- Commercially and outcome focused.
- Strong aptitude for tax technology, AI and workflow transformation.
- Excellent relationship-building and change-management skills.
- A collaborative and continuous-improvement mindset.
Success in this Role
Success in this role is measured by the adoption and sustained use of Tolley+ Protégé and workflows across customer organisations. Successful Tax Engineers consistently engage priority customers, enable workflow capabilities within customer accounts, identify and deploy high-value workflows, and increase their active usage of Tolley+ Protégé.
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
Tax Engineer employer: RELX
At LexisNexis Legal & Professional, we pride ourselves on being an exceptional employer that champions innovation and employee well-being. Our collaborative work culture fosters continuous learning and growth, offering flexible working hours and a range of benefits including wellbeing initiatives and study assistance. As a Tax Engineer, you'll have the unique opportunity to shape AI-enabled tax workflows while building meaningful relationships with clients, all within a supportive environment that values your contributions and promotes a healthy work/life balance.
