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- Tasks: Manage and optimise sales processes, tools, and training for a global team.
- Company: Join Elsevier, a leader in information and analytics, advancing science and healthcare.
- Benefits: Enjoy generous holidays, wellbeing programs, and flexible work options.
- Why this job: Be part of a mission-driven company making a real impact on health outcomes.
- Qualifications: Experience with Salesforce and sales tools; certification preferred.
- Other info: Opportunities for learning, volunteering, and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
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As the Sales Business Systems Process Manager, you will enable the Elsevier health business unit to continue to scale by improving, analyzing, and documenting lead to order processes. You will be part of a global sales operations team that enables sales and customer success to conduct their responsibilities with streamlined process and tooling solutions. This role will involve cross functionally working with sales, customer success, IT, finance and other operational functions to improve business productivity and effectiveness.
Key Responsibilities
Conduct requirement gathering sessions with end users to document process and system requests.
Design lead-to-order processes that optimize user interaction with sales tooling.
Develop and maintain training materials for Salesforce and other sales tool related processes.
Deliver live or recorded systems training for impacted users.
Function as the business owner for tooling including Gong, LinkedIn Sales Navigator and ZoomInfo. Identify ways to fully maximize these tools in association with Salesforce.
Conduct or coordinate user acceptance testing for all enhancements.
Provide secondary support to end users for complex issues that require IT resolution.
Act as a link between business stakeholders and IT to deliver high quality solutions in a timely manner.
Keep up to date with industry trends and technology to continue to optimize Elsevier’s sales technology stack.
Qualifications
A solid level of experience with Salesforce in a business process or administrator role.
Hands on experience using Salesforce Sales Cloud and Salesforce CPQ.
Experience with integrated contract lifecycle management (CLM) solutions such as Ironclad, Docusign, or Conga.
Knowledge of integrated training tools such as Spekit and Highspot to deliver training materials.
Familiarity with other sales tooling including, but not limited to, Gainsight, Gong, LinkedIn Sales Navigator, ZoomInfo, and others.
Salesforce Business Analyst certification is preferred.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Life assurance
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world\’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Sales Business Systems Process Manager employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Business Systems Process Manager
✨Tip Number 1
Familiarise yourself with the specific sales tools mentioned in the job description, such as Salesforce, Gong, and LinkedIn Sales Navigator. Understanding how these tools work and their integration will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Elsevier to gain insights into the company culture and the specifics of the Sales Business Systems Process Manager role. This can provide you with valuable information that you can use to tailor your discussions during the interview.
✨Tip Number 3
Stay updated on industry trends related to sales operations and technology. Being knowledgeable about the latest advancements can help you demonstrate your commitment to continuous improvement and innovation during your conversations with the hiring team.
✨Tip Number 4
Prepare to discuss your experience with requirement gathering and user acceptance testing. Be ready to share specific examples of how you've successfully implemented process improvements in previous roles, as this will showcase your ability to deliver high-quality solutions.
We think you need these skills to ace Sales Business Systems Process Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Salesforce and other sales tools mentioned in the job description. Use specific examples to demonstrate your skills in process improvement and user training.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Sales Business Systems Process Manager. Mention your experience with lead-to-order processes and how you can contribute to improving business productivity at Elsevier.
Showcase Your Technical Skills: Clearly outline your hands-on experience with Salesforce Sales Cloud and CPQ, as well as any integrated contract lifecycle management solutions you've worked with. This will help demonstrate your technical proficiency.
Highlight Cross-Functional Collaboration: Emphasise your ability to work cross-functionally with teams such as sales, IT, and finance. Provide examples of past experiences where you successfully collaborated with different departments to achieve common goals.
How to prepare for a job interview at RELX
✨Know Your Tools
Familiarise yourself with Salesforce and other sales tools mentioned in the job description, such as Gong and LinkedIn Sales Navigator. Be prepared to discuss how you've used these tools in past roles and how they can be optimised for better sales processes.
✨Demonstrate Process Improvement Skills
Be ready to share specific examples of how you've improved lead-to-order processes in previous positions. Highlight your analytical skills and ability to document and design processes that enhance user interaction with sales tooling.
✨Engage in Requirement Gathering
Show your understanding of conducting requirement gathering sessions. Discuss how you would approach this task with end users to ensure their needs are met, and how you would translate those needs into actionable system requests.
✨Stay Updated on Industry Trends
Research current trends in sales technology and process management. Being knowledgeable about the latest developments will demonstrate your commitment to continuous improvement and your ability to keep the company’s sales technology stack optimised.
