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- Tasks: Lead the transformation of our author services ordering journey for a seamless customer experience.
- Company: Join Elsevier, a global leader in information and analytics, making a real-world impact.
- Benefits: Generous holiday allowance, health benefits, and extensive learning resources.
- Why this job: Be at the forefront of innovation, supporting researchers and driving business growth.
- Qualifications: E-commerce experience, strong communication skills, and a customer-centric mindset.
- Other info: Dynamic team environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
About the role
As a Product Manager II in our Author Services team, you will play a pivotal role in transforming our author services ordering journey, ensuring it is customer-centric, efficient, and innovative. This is your opportunity to lead impactful initiatives that support the global research community and drive business growth.
The ideal candidate brings strong e-commerce experience, a deep sense of customer empathy and the confidence to advocate for data-backed decisions with stakeholders. You should be comfortable working independently and adaptable to evolving priorities. Your hypothesis-driven approach—testing, learning, iterating—will be key to managing risks and driving continuous innovation. Collaboration is essential, as you’ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.
Responsibilities
Lead the discovery and delivery of optimisations to the ordering experience for our author services customers
Review product data, customer feedback, the competitive landscape and work with internal stakeholders to identify product opportunities
Formulate problem statements and define hypotheses that you test through experimentation and iteration
Build a prioritised discovery/delivery roadmap that works towards outcomes aligned to business value
Drive the product lifecycle, from planning to release
Requirements:
Excellent communication skills with demonstrated ability to communicate with product managers, analysts, user experience experts, engineers, and business stakeholders alike
Have delivered products and/or services in an ecommerce environment
Highly developed customer empathy, balanced with business and commercial focus
Experience of the end-to-end product management lifecycle, from understanding user needs to conceptualization to execution to post-release management.
Self-starter: ability to work independently, adapting your approach as required
Ownership of development and career
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
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Product Manager II employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager II
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Elsevier. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s products and services. Show us how your experience aligns with our mission to enhance customer experiences in e-commerce.
✨Tip Number 3
Be ready to discuss your data-driven decision-making process. We love candidates who can back up their ideas with solid evidence and examples from past projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Product Manager II
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating seamless online experiences shine through. We want to see how your passion aligns with our mission to support the global research community.
Be Data-Driven: Highlight your experience with data-backed decision-making. Share examples of how you've used data to drive product improvements in e-commerce, as this is key to what we do at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Product Manager II role. We love seeing candidates who take the time to connect their skills and experiences directly to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at RELX
✨Know Your Product Inside Out
Before the interview, dive deep into Elsevier's products and services, especially those related to author services. Understand their features, benefits, and how they address customer needs. This will help you demonstrate your passion for delivering seamless online experiences.
✨Showcase Your E-commerce Experience
Be ready to discuss your previous e-commerce projects in detail. Highlight specific examples where you've improved customer journeys or optimised processes. This will show that you have the relevant experience and a strong understanding of what it takes to succeed in this role.
✨Prepare for Hypothesis-Driven Discussions
Since the role requires a hypothesis-driven approach, come prepared with examples of how you've tested and iterated on product ideas in the past. Be ready to discuss your thought process and how you used data to back up your decisions.
✨Emphasise Collaboration Skills
As you'll be working closely with various teams, it's crucial to highlight your collaboration skills. Share examples of how you've successfully partnered with UX, engineering, and business stakeholders to deliver impactful results. This will show that you're a reliable team player who can drive innovation.
