At a Glance
- Tasks: Lead innovative product development directly with customers to solve high-value problems.
- Company: Join ICIS, a leader in optimising global resources and market transparency.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on creativity and problem-solving.
- Why this job: Make a real impact by shaping customer-driven product solutions in a dynamic environment.
- Qualifications: Experience in customer-focused product management and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Are you excited by the opportunity to define a new product development model and work directly with customers to solve high-value problems?
Do you thrive in fast-moving environments where discovery, experimentation, and measurable customer impact are at the heart of every decision?
About the Business
At ICIS, our mission is to optimize the world's resources.
We help companies make strategic, sustainable decisions by bringing transparency to markets across the world.
We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day.
Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data.
You can learn more about ICIS at https://www. icis. com/explore.
About our Team
Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes.
We're on a mission to deliver an unparalleled customer experience, excelling in communication.
In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure.
Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business.
But that's not all - we're creative problem solvers with an entrepreneurial spirit.
About the Role
ICIS is building the first forward-deployed product team in its history, and this role will lead that effort.
Working directly with chemicals customers, you will define what customer-embedded, discovery-led product development looks like at ICIS by identifying high-value problems, validating solutions quickly, and demonstrating measurable commercial value.
You will lead a cross-functional squad, own customer relationships, and guide initiatives from discovery through to successful pilots and scalable patterns.
Responsibilities
- Lead two to three active forward-deployed initiatives with named chemicals customers at any one time.
- Deliver the first working proof of concept to a customer within 60 days of joining.
- Drive the first paid pilot to go live within one quarter.
- Own the squad’s discovery and delivery rhythm, ensuring weekly customer engagement.
- Maintain a live discovery view for every initiative.
- Act as the taste gate for all outputs, ensuring no PRD is created without a working proof of concept.
- Make decisions to kill, pivot, or promote discovery tracks based on evidence and customer value.
- Create documented playbooks and enablement materials for Sales and central productisation teams when patterns are validated.
Requirements
- A track record in customer-back, forward-deployed or embedded product work.
You have shipped intelligence, workflow or platform outcomes into complex customer organisations and can clearly demonstrate what shipped, who used it, and the metric it improved.
Experience from organisations operating similar models is relevant, as is experience in strategy or transformation consulting followed by ownership of a shipped customer outcome.
- Customer judgement at senior levels.
You distinguish stated requests from underlying problems, identify unstated decision constraints, and build the trust needed to uncover what customers may not share in a commercial conversation.
- Leadership through influence.
You lead cross-functional teams without formal authority, elevate standards around you, and set the tone for how ICIS operates within customer environments.
- Commercial judgement in the field.
You translate customer reality into product direction rather than feature requests, make clear prioritisation decisions, and identify whether blockers are product, platform, integration, execution, or change-management related.
- Technical fluency to direct delivery.
You can engage credibly with engineering and data science teams, understand modern AI production patterns such as RAG, evals, agents, tool use, and MCP, and have recent experience building or prototyping AI-driven solutions.
- Comfort working in ambiguity.
You create structure where none exists, make decisions with incomplete information, and remain accountable through implementation and measurable outcomes.
- Communication that adjusts for audience. You write and speak at the appropriate level of detail for customers, technical stakeholders, and senior leadership.
- Alignment with the Data Services Mindset — All Curious, All Lead, All Purposeful — and RELX Leadership Excellence, particularly Prioritize Customers, Deliver Sustainable Performance, and Embrace Curiosity.
You operate in line with RELX Responsible AI Principles.
- How You Work with the Rest of the Organisation
- Partner closely with an Account Manager, who leads the commercial relationship while you lead the customer product conversation.
- Collaborate with the Principal PM, AI Capabilities and digital leadership and teams in ICIS.
The platform capabilities consumed by the squad originate from that function, while customer patterns and insights generated through your work help shape platform prioritisation.
- Bring the customer perspective into the broader product organisation with the credibility and evidence needed to influence decisions.
- Serve as a trusted voice on platform capabilities and product direction when partnering with Sales in customer engagements.
- Risk Benefit Statement
Learn more about the Lexis Nexis Risk team and how we work https://relx. wd3. myworkdayjobs. com/Risk Solutions/page/21c296c982531000b79663f3194b0000
We are committed to providing a fair and accessible hiring process.
If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Principal Product Manager, Customer-Deployed employer: RELX
RELX is an excellent employer that values its employees by fostering a collaborative and inclusive work culture in the vibrant setting of Greater London. With generous holiday allowances, health screening benefits, and opportunities for professional growth, employees are encouraged to develop their skills while contributing to meaningful customer relationships in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Product Manager, Customer-Deployed
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like RELX!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at RELX would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at RELX through your school's career services!
We think you need these skills to ace Principal Product Manager, Customer-Deployed
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Principal Product Manager, Customer-Deployed, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Principal Product Manager, Customer-Deployed position at RELX. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at RELX
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
