At a Glance
- Tasks: Lead a team to design and develop innovative ServiceNow solutions.
- Company: Join LexisNexis Risk Solutions, a leader in data analytics and risk management.
- Benefits: Enjoy flexible working arrangements, health insurance, and professional development opportunities.
- Other info: Dynamic team environment with excellent career growth potential.
- Why this job: Make a real impact by driving platform innovation and mentoring future tech leaders.
- Qualifications: Experience in ServiceNow development and strong leadership skills required.
The predicted salary is between 80000 - 100000 € per year.
Are you a hands-on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)? Do you thrive in a technical leadership role where you can mentor developers, design enterprise-grade ServiceNow solutions, and drive platform innovation through automation and integrations?
About the Business
LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions.
About the Team
The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement.
About the Role
We are seeking a hands-on ServiceNow Software Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands-on with development while leading and mentoring a small team of ServiceNow Software Engineers, ensuring high-quality engineering and alignment with platform architecture and enterprise standards.
You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross-functional teams to deliver scalable ServiceNow solutions.
Responsibilities
- Technical Leadership & Development Oversight
- Act as the technical lead and primary escalation point for ServiceNow developers.
- Provide hands-on guidance in development, including:
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer
- UI Actions
- Service Portal components
- Scoped Applications
- APIs
- Lead code reviews, enforce development standards, and ensure best practices are followed.
- Mentor and coach developers, supporting their technical growth and capability development.
- Manage technical delivery across sprints, ensuring alignment with priorities and capacity.
- ServiceNow Development & Engineering
- Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, and NowAssist/AI.
- Develop scoped and global applications aligned to enterprise standards.
- Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.
- Troubleshoot complex platform issues and support high-quality solution delivery.
- Architecture Collaboration & Governance
- Work closely with ServiceNow Architecture to design scalable and compliant solutions.
- Contribute to and align with Architecture Decision Records (ADRs).
- Translate architectural designs into actionable development patterns and standards.
- Ensure solutions align with platform roadmap, data models, and governance frameworks.
- Technical Ownership
- Provide technical support and leadership for implementations.
- Design and support ITSM and ITAM workflows:
- Asset lifecycle workflows (procure > deploy > retire)
- Normalization and reconciliation rules
- Asset-to-CI relationships
- Develop to support compliance, optimization, and governance initiatives.
- Manage and support Threat Modelling and Technical Reviews.
- Integration Development
- Design and oversee integrations using REST APIs and IntegrationHub.
- Ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable.
- Provide technical oversight for integration design and troubleshooting.
- Platform Quality & Optimization
- Drive adoption of Automated Test Framework (ATF) and automated testing practices.
- Support platform upgrades, patching, and performance tuning.
- Ensure code quality, version control, and deployment governance across environments.
- Maintain technical documentation, standards, and reusable development patterns.
- Cross-Functional Collaboration
- Translate business requirements into scalable technical solutions.
- Partner with teams across the organization (ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations teams).
- Act as the bridge between Development, Architecture, and Platform Leadership.
Required Qualifications
- Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices.
- Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions.
- Proven experience leading or mentoring ServiceNow developers.
- Demonstrated expertise in:
- JavaScript and Glide API
- Business Rules and Script Includes
- Flow Designer automation
- ServiceNow integrations (REST, IntegrationHub)
- Proven development experience in ITAM and ITSM modules.
- Experience designing and maintaining CMDB data models and reconciliation rules.
- Strong understanding of CSDM.
- Experience building custom applications (scoped/global).
- Experience supporting enterprise-scale ServiceNow environments.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Application Developer (CAD)
- CIS-ITAM or CIS-SAM certification
- Experience with Discovery and Service Mapping
- Experience leading ServiceNow development teams or technical delivery
- Experience contributing to architecture design and governance frameworks
- Experience delivering ITAM transformations or large-scale platform initiatives
Working for You:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Life Assurance Policies: Providing financial security for your loved ones.
- Modern Family Benefits: Support for maternity, paternity, and adoption needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
- Flexible Benefits Plan: Offering you wider choice of services and products.
- Employee Assistance Program: Access support for personal and work-related challenges.
- Flexible Working Arrangements: Balance work and personal life effectively.
- Access to Learning and Development Resources: Empowering your professional growth.
U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.
Information and Safe Hiring
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
ServiceNow Software Engineering Tech Lead in London employer: RELX
At LexisNexis Risk Solutions, we pride ourselves on fostering a dynamic work environment that champions innovation and collaboration. As a ServiceNow Software Engineering Tech Lead, you'll not only lead a talented team but also have access to extensive learning and development resources, flexible working arrangements, and comprehensive benefits that prioritise your wellbeing. Join us in making a meaningful impact through advanced technology and analytics while enjoying a culture that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Software Engineering Tech Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best ServiceNow projects. This could be anything from custom applications to integrations you've developed. A visual representation of your work can really impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to ITSM and ITAM. Be ready to discuss your hands-on experience with ServiceNow, and don’t forget to highlight your leadership skills and how you've mentored others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at LexisNexis Risk Solutions.
We think you need these skills to ace ServiceNow Software Engineering Tech Lead in London
Some tips for your application 🫡
Show Off Your ServiceNow Skills:Make sure to highlight your hands-on experience with ServiceNow in your application. We want to see how you've tackled ITSM and ITAM challenges, so share specific examples of your work that demonstrate your expertise!
Be a Team Player:Since this role involves mentoring and leading a team, let us know about your leadership style. Share any experiences where you’ve guided others or collaborated with cross-functional teams to deliver successful projects.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting to show that you understand what we’re looking for in a candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at RELX
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around ITSM and ITAM. Be ready to discuss specific modules like HAM Pro and SAM Pro, and have examples of how you've implemented or improved these solutions in the past.
✨Show Off Your Leadership Skills
Since this role is all about technical leadership, prepare to share your experiences mentoring developers. Think of specific instances where you guided a team through challenges or helped someone grow their skills—this will show you're not just a tech whiz but also a great leader.
✨Get Familiar with Integrations
Integration is key in this role, so be prepared to talk about your experience with REST APIs and IntegrationHub. Have a couple of examples ready where you designed or oversaw integrations, and be ready to discuss any challenges you faced and how you overcame them.
✨Prepare for Technical Questions
Expect some deep dives into technical topics during the interview. Brush up on JavaScript, Glide API, and the best practices for ServiceNow development. Practising coding problems or scenarios can help you feel more confident when answering these questions.
