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For Companies About the role
We are looking for an experienced specialist to join the IPS team. This role focuses on supporting customers with end-to-end integrations into our identity platform, with a particular emphasis on federated access methods (e.g. SAML SSO, LTI, SMART on FHIR). You will guide customers through onboarding, ensure smooth technical delivery, and function as a trusted advisor throughout the integration journey. You will also own key processes and partnerships, provide training and resources, and help us implement our future access strategy.
Key responsibilities:
Leading customer onboarding and integration projects from initiation to go-live.
Delivering secure SSO integrations (e.g., SAML, LTI, SMART on FHIR) that meet customer needs.
Maintaining and supporting key product partnerships (e.g., Open Athens, Granular Usage Reporting)
Collaborating with IT and engineering teams to troubleshoot and resolve integration issues.
Providing training, resources, and technical guidance to customer-facing teams
Documenting workflows, best practices, and reusable assets to support scalability
Sharing feedback from integrations to inform product improvements
Staying informed on identity and access trends to support internal teams
Managing multiple projects, ensuring timely and effective delivery
Contributing to initiatives that improve service quality and operational efficiency.
Skills & experience:
Experience in professional services, technical consulting, or customer success
Familiarity with Identity and Access Management (IAM) and SSO standards
Understanding of application security, APIs, and networking fundamentals
Strong problem-solving and communication skills, with the ability to explain technical concepts clearly.
Comfortable managing multiple projects and working across teams.
Experience with BI tools (e.g., Tableau, Adobe Analytics) is a plus.
Experience with cloud platforms (e.g., Databricks) and model governance is beneficial.
Why join us?
At Elsevier, you will be part of a diverse global product team that sits at the frontline of delivering value to customers. You will play a key role in enabling secure access to our products, shaping how customers experience and adopt our identity platform. We are committed to your success and wellbeing, offering flexible working, family leave, long-service recognition, and a supportive, collaborative environment where everyone has a part to play.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days.
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme.
Travel Season ticket loan.
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity, and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you.
Access to employee resource groups with dedicated time to volunteer.
Access to extensive learning and development resources
Access to the employee discounts scheme via Perks at Work
About the business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world
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Contact Detail:
RELX Recruiting Team
