At a Glance
- Tasks: Help law firms enhance their workflows using AI and legal tech.
- Company: Join LexisNexis, a leader in legal technology innovation.
- Benefits: Enjoy flexible working, generous holidays, and health perks.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact at the intersection of law and technology.
- Qualifications: Qualified solicitor with a passion for legal tech and AI.
The predicted salary is between 50000 - 65000 £ per year.
Are you a qualified lawyer who enjoys improving how legal work is completed through technology and AI‑supported workflows? Do you want to work closely with law firms and in‑house teams to help them realise real, measurable value from legal technology?
About our Team
LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law.
About the Role
We are looking for a Legal Workflow Specialist to join our Customer Success team. This role offers an opportunity for legally trained professionals to apply their experience in a technology‑enabled environment, supporting law firms and in‑house legal teams in improving how they work through AI‑supported workflows and legal information tools. You will act as the bridge between our technology and the legal professionals who use it daily. Working closely with clients, you will help them adopt our platform, integrate it into existing workflows, and realise clear, measurable value.
Key Responsibilities
- Client Onboarding and Training
- Design and deliver accessible onboarding and training tailored to different user groups and practice areas.
- Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management.
- Create clear, practical training materials, including guides and short videos.
- Adoption and Value Realisation
- Monitor client usage and work with customers to encourage effective and expanded use of our workflows.
- Identify and help address common barriers to adoption, taking into account time pressures and varied working styles.
- Communicate the value achieved by clients, including efficiency, quality, and risk‑related outcomes.
- Workflow Design and Optimisation
- Work with customers to understand existing processes and design improved, AI‑supported workflows.
- Configure workflows to align with client preferences, practice‑area needs, and organisational standards.
- Share proven approaches and best practices to support learning across the customer base.
- Product Feedback and Collaboration
- Represent customer perspectives internally, translating feedback into clear, practical insights.
- Partner with product and development teams to inform future improvements.
- Support testing of new features, focusing on usability, accuracy, and real‑world application.
Requirements
- Qualification as a Solicitor in England & Wales, with experience working in legal practice or in‑house environments (Ideally 3+ years PQE).
- Experience working with complex legal workflows in either transactional or contentious matters.
- Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training.
- An interest in legal technology and curiosity about how AI can support better legal outcomes (prior AI experience is not required).
- Strong relationship‑building skills and a collaborative working style.
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
About the business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Legal Workflow Specialist employer: RELX
At LexisNexis Legal & Professional, we pride ourselves on being an exceptional employer that values the intersection of law and technology. Our supportive work culture fosters collaboration and innovation, offering generous benefits such as flexible working options, extensive learning resources, and a commitment to employee well-being. Join us in a role that not only enhances your legal expertise but also empowers you to make a meaningful impact in the legal industry through cutting-edge AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Workflow Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and tech fields. Attend industry events or webinars where you can meet potential employers and showcase your passion for legal technology.
✨Tip Number 2
Prepare for interviews by understanding the company’s tech offerings. Familiarise yourself with their AI solutions and think about how you can help clients adopt these tools effectively. Show them you’re not just a lawyer, but a tech-savvy problem solver!
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate complex ideas clearly, so rehearse explaining legal workflows and AI benefits to different audiences. Confidence is key when presenting to senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Legal Workflow Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Legal Workflow Specialist role. Highlight your legal qualifications and any experience with technology in legal settings. We want to see how you can bridge the gap between law and tech!
Showcase Your Communication Skills:Since this role involves working closely with clients and stakeholders, it's crucial to demonstrate your communication prowess. Use clear, engaging language in your application to reflect how you'd present to senior audiences.
Highlight Your Curiosity About AI:We’re looking for someone who’s genuinely interested in how AI can enhance legal workflows. Share any relevant experiences or insights you have about AI in your application to show us your enthusiasm for this intersection of law and technology.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RELX
✨Know Your Tech
Familiarise yourself with the latest legal technologies and AI tools relevant to the role. Be prepared to discuss how these technologies can improve workflows and enhance productivity in legal practice.
✨Showcase Your Communication Skills
Since this role involves training and onboarding clients, practice delivering clear and engaging presentations. Think about how you can explain complex legal concepts in a way that’s easy for non-legal professionals to understand.
✨Understand Client Needs
Research common challenges faced by law firms and in-house teams when adopting new technologies. Be ready to discuss how you would identify and address these barriers to ensure successful implementation of AI-supported workflows.
✨Prepare for Scenario Questions
Anticipate questions that may ask you to solve hypothetical problems related to workflow design or client training. Use your experience to illustrate how you would approach these situations, demonstrating your problem-solving skills and adaptability.
