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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and collaborate with sales teams daily.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Why this job: Be part of a supportive team that values your ideas and growth.
- Qualifications: Customer-first mindset, B2B experience, and strong admin skills required.
- Other info: Entry-level position with extensive learning and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About The Business
LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting‑edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.
About The Team
The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
Job Description
The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers. This role focuses on close collaboration with sales and internal stakeholders to help the business meet revenue targets, maintain strong customer satisfaction scores, and drive process improvements. You’ll be providing tailored support, from talking customers through onboarding and paperwork to managing day‑to‑day account needs. Our team values accountability and works in an environment that empowers employees to deliver excellent service and share ideas for continuous improvement.
Responsibilities
- Provide tailored support to new and existing customers during critical stages such as contracting or renewal, clearly communicating requirements and next steps to ensure a smooth, frictionless customer experience.
- Partner with the field sales team and work closely with key internal stakeholders, including Customer Support, Onboarding, Legal, and Finance, to deliver a seamless, end-to-end customer experience.
- Serve as a direct point of contact for customers, handling queries such as billing and invoices, updating product configurations, and managing user access to help customers maintain and grow their services.
- Ensure data accuracy within Salesforce by maintaining up-to-date customer accounts, opportunities, and communication records, supporting a reliable and transparent customer experience.
Requirements
- Strong problem‑solving skills to resolve new or complex customer queries quickly and effectively.
- Ability to apply knowledge and give clear advice that enables timely decisions for the benefit of the customer.
- Customer‑first mindset with a focus on delivering results accurately and on time to meet client expectations.
- Experience working in a B2B environment with high‑value corporate clients, ensuring a premium customer experience.
- Solid administrative background and proficiency in Microsoft applications to support smooth customer interactions.
- Demonstrates excellent work ethic and drive to succeed in creating positive outcomes for customers.
- Ability to communicate effectively with colleagues and clients to build trust and maintain strong relationships.
- A keen eye for detail to consistently deliver accurate work that reinforces customer confidence.
- Proactive approach to innovation by identifying opportunities to improve the customer journey, introducing creative solutions, and driving continuous enhancements.
Working For You
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Customer Relationship Manager employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of B2B environments, especially those involving high-value corporate clients. Understanding their pain points will help you demonstrate how you can enhance customer satisfaction and drive revenue growth.
✨Tip Number 2
Network with current or former employees of LexisNexis Risk Solutions to gain insights into the company culture and expectations for the Customer Relationship Manager role. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Brush up on your Microsoft applications skills, particularly in Excel and CRM software. Being proficient in these tools is crucial for maintaining data hygiene and managing customer accounts effectively, which are key responsibilities of the role.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with sales teams and internal stakeholders in previous roles. Highlighting your ability to work cross-functionally will show that you're ready to contribute to a seamless customer experience right from the start.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relationship Manager. Highlight your relevant experience in customer service and B2B environments in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your administrative background, attention to detail, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and your ability to deliver results. Use specific examples from your past experiences to demonstrate how you can contribute to the team at LexisNexis Risk Solutions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RELX
✨Understand the Company and Its Solutions
Before your interview, take some time to research LexisNexis Risk Solutions and their offerings. Familiarise yourself with their focus areas like Anti-Money Laundering and Fraud Risk mitigation. This knowledge will help you demonstrate your interest and understanding of the role.
✨Showcase Your Customer-First Mindset
As a Customer Relationship Manager, it's crucial to exhibit a customer-first approach. Prepare examples from your past experiences where you successfully improved customer satisfaction or resolved issues effectively. This will highlight your ability to deliver results on time.
✨Highlight Your Administrative Skills
Given the importance of data hygiene and administrative tasks in this role, be ready to discuss your proficiency in Microsoft applications and any relevant experience you have in managing customer accounts. This will show that you can handle the detailed aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with billing queries or onboarding new clients. Practising these scenarios will help you articulate your thought process and problem-solving skills during the interview.
