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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and collaborate with sales teams daily.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Why this job: Be part of a supportive team that values your ideas and growth.
- Qualifications: Customer-first mindset, B2B experience, and strong admin skills required.
- Other info: Entry-level position with extensive learning and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
RELX The Vale Of Glamorgan, Wales, United Kingdom
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About The Team
The team are a strong unit and very accountable for their own performance. We work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About The Role
The primary responsibility of the Customer Relationship Manager is to provide an excellent customer experience for both prospect business and existing customers. This is achieved through constant collaboration with our sales teams and internal stakeholders to ensure the business is achieving revenue targets, improving customer satisfaction scores, and driving process improvement. The Customer Relationship Manager will engage directly with some of our largest customers on a day‑to‑day basis, serving as the point of contact for customers alongside the account manager. You will work with the customer to complete all contract and legal paperwork, requiring a keen eye for detail to ensure everything is suitable, thereby reducing the time to revenue and delivering excellent customer satisfaction in support of our overall business objectives.
Responsibilities
- Deliver an excellent customer journey by partnering with the field sales team and working with internal stakeholders (customer support, onboarding, legal, finance) to serve the customer and ensure a seamless experience.
- Be a direct point of contact for the customer, handling queries such as billing/invoice queries, updating product configurations and user access to maintain and grow services.
- Be the primary owner for data hygiene within the CRM, ensuring customer accounts, opportunities and communication records are kept up to date and accurate.
- Provide tailored support during contracting or renewing with clear communication of requirements and next steps to enable a frictionless customer experience.
- Support the team as the primary contact for day‑to‑day task queries.
- Support onboarding and training of new starters and contribute to a structured 6‑month onboarding plan.
- Lead rollout of new processes or procedures within the team, ensuring understanding of new ways of working and rationale.
Requirements
- Customer‑first mindset with the ability to deliver results on time.
- Experience in a B2B environment with high‑value corporate clients.
- Strong administrative background and proficiency in Microsoft applications.
- Demonstrate excellent work ethic and drive to succeed.
- Effective communication with colleagues and clients.
- Attention to detail to deliver work with high accuracy.
Working For You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days to support charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Technology, Information and Media
Referrals increase your chances of interviewing at RELX by 2x.
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Customer Relationship Manager employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of B2B environments, especially those involving high-value corporate clients. Understanding their pain points will help you demonstrate how you can enhance customer satisfaction and drive revenue growth.
✨Tip Number 2
Network with current or former employees of LexisNexis Risk Solutions to gain insights into the company culture and expectations for the Customer Relationship Manager role. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Brush up on your Microsoft applications skills, particularly in Excel and CRM software. Being proficient in these tools is crucial for maintaining data hygiene and managing customer accounts effectively, which are key responsibilities of the role.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with sales teams and internal stakeholders in previous roles. Highlighting your ability to work cross-functionally will show that you're ready to contribute to a seamless customer experience right from the start.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relationship Manager. Highlight your relevant experience in customer service and B2B environments in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your administrative background, attention to detail, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and your ability to deliver results. Use specific examples from your past experiences to demonstrate how you can contribute to the team at LexisNexis Risk Solutions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RELX
✨Understand the Company and Its Solutions
Before your interview, take some time to research LexisNexis Risk Solutions and their offerings. Familiarise yourself with their focus areas like Anti-Money Laundering and Fraud Risk mitigation. This knowledge will help you demonstrate your interest and understanding of the role.
✨Showcase Your Customer-First Mindset
As a Customer Relationship Manager, it's crucial to exhibit a customer-first approach. Prepare examples from your past experiences where you successfully improved customer satisfaction or resolved issues effectively. This will highlight your ability to deliver results on time.
✨Highlight Your Administrative Skills
Given the importance of data hygiene and administrative tasks in this role, be ready to discuss your proficiency in Microsoft applications and any relevant experience you have in managing customer accounts. This will show that you can handle the detailed aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with billing queries or onboarding new clients. Practising these scenarios will help you articulate your thought process and problem-solving skills during the interview.
