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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and collaborate with sales teams to meet targets.
- Company: Join RELX, a leader in risk solutions with a supportive team culture.
- Benefits: Generous holiday allowance, health benefits, and employee discounts.
- Why this job: Be the voice of the customer and make a real impact on their journey.
- Qualifications: Customer-first mindset and strong communication skills required.
- Other info: Great opportunities for learning and career growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
The primary responsibility of the Customer Relationship Executive position is to provide an excellent customer experience for our existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving revenue targets, consistently improving our strong customer satisfaction scores & process improvement.
The Customer Relationship Executive will have the varied role that will involve engaging with the customer relationship and sales teams on a daily basis as well as our customers to process requests with pace and quality. The requests will be typically to ensure our customers\’ accounts are maintained and delivering what the customer expects, it will involve reviewing legal and pricing documents, customer billing & invoicing and to do so successfully it will require a keen eye for detail to ensure everything is suitable., This is important because we know by achieving this, we reduce the time to revenue & deliver excellent customer satisfaction, contributing to our overall business objectives.
Responsibilities
Requirements
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work
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Customer Relationship Executive employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at RELX on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching RELX's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission to improve customer experience.
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Executive, you'll need to convey information clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at RELX.
We think you need these skills to ace Customer Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Relationship Executive role. Highlight your experience in B2B environments and any customer service achievements that show you can deliver results on time.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer relationships. Share specific examples of how you've improved customer satisfaction or streamlined processes in previous roles.
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at RELX
✨Know Your Customer Journey
Familiarise yourself with the customer journey and how it relates to the role of a Customer Relationship Executive. Understand the key touchpoints and think about how you can enhance the customer experience. This will show your potential employer that you’re proactive and customer-focused.
✨Brush Up on B2B Knowledge
Since this role involves working with high-value corporate clients, make sure you have a solid understanding of B2B dynamics. Be prepared to discuss your past experiences in similar environments and how you’ve successfully managed client relationships.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in managing customer accounts and data hygiene, be ready to provide examples of how you've maintained high standards in your previous roles. Highlight any specific tools or processes you used to ensure accuracy and efficiency.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you’ve effectively communicated with both colleagues and clients in the past. Think of examples where your communication skills led to successful outcomes, especially in resolving queries or issues.
