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For Companies At a Glance
- Tasks: Champion customer experience by resolving complaints and enhancing service based on feedback.
- Company: Dynamic company focused on customer loyalty and satisfaction.
- Benefits: Generous holiday allowance, health benefits, and extensive learning resources.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in managing complaints and strong communication skills.
- Other info: Join a supportive team with opportunities for volunteering and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
As a Customer Care Specialist, you will play a pivotal role in delivering exceptional service by managing customer complaints with empathy, precision, and regulatory compliance. You’ll lead the end-to-end resolution process, ensuring all cases are handled fairly and in accordance with FCA, ICO, and GDPR standards. Your ability to maintain accurate records and collaborate across teams will be key to resolving complex issues and driving continuous improvement.
Beyond complaint handling, you’ll champion customer experience enhancements by leveraging Voice of Customer (VoC) insights and Net Promoter Score (NPS) feedback. Your analytical skills will help uncover service gaps and inform proactive strategies that prevent issues before they escalate. This role demands a customer-first mindset, resilience under pressure, and a collaborative approach to problem-solving. You’ll be empowered to influence change, improve processes, and ensure every customer interaction reflects the organisation’s commitment to excellence.
Responsibilities
Requirements:
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
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Customer Care Specialist employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've turned a complaint into a positive outcome. This will demonstrate your ability to handle customer issues effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know why you're passionate about customer care. Share any experiences where you've gone above and beyond to help a customer, as this will resonate with our commitment to enhancing customer loyalty.
Highlight Your Analytical Skills: Since we value analytical skills, make sure to mention any experience you have with analysing customer data or trends. This could be anything from using VoC insights to identifying service gaps, so don’t hold back!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points if necessary to highlight your key achievements and skills, making it easy for us to see why you’re a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RELX
✨Know Your Customer Care Basics
Before the interview, brush up on your understanding of customer care principles. Familiarise yourself with FCA and ICO regulations, as well as common complaint handling processes. This will show that you’re not just passionate about customer service but also knowledgeable about the standards that govern it.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to improve customer experiences in the past. Think of specific examples where you identified trends or issues through analysis. This will demonstrate your ability to leverage insights, like VoC feedback and NPS scores, to drive improvements.
✨Practice Empathy in Communication
Since the role requires excellent communication skills, practice responding to hypothetical customer complaints with empathy and clarity. Role-playing with a friend can help you articulate your thoughts and ensure you come across as calm and understanding during the interview.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about how the company uses VoC insights and NPS feedback to enhance customer journeys. This shows your genuine interest in the role and helps you assess if the company aligns with your values regarding customer care.
