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For Companies At a Glance
- Tasks: Create and maintain clear product documentation for internal teams and customers.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment solutions.
- Benefits: Generous holiday allowance, health benefits, and extensive learning resources.
- Why this job: Make a real impact by improving customer experience through effective documentation.
- Qualifications: Experience in technical writing and strong communication skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About The Role
We are looking for a Product Documentation Specialist to join the UKI Product team. In this role, you will create and maintain high-quality product documentation that supports both internal teams and customers. You will help define documentation standards, improve content delivery, and work closely with cross-functional partners to ensure information is accurate, accessible, and easy to understand.
Responsibilities
- Create clear, concise documentation such as user guides, API introductions, release notes, and technical explainers.
- Work with product managers, engineers, UX, quality assurance, sales, support, and other stakeholders to gather information on product features and updates.
- Translate complex technical concepts into content suitable for a range of audiences, including developers, end users, and internal teams.
- Maintain and update documentation to reflect product enhancements, changes, and fixes.
- Manage and develop the product knowledge base, establishing practical documentation standards and guidelines.
- Partner with teams across the organisation to create consistent responses for recurring product questions.
Requirements
- Experience in technical writing, product documentation, or a related field.
- Ability to understand and explain complex technical concepts clearly.
- Strong written communication skills and attention to detail.
- Comfortable collaborating across teams in an agile or fast-paced environment.
- Familiarity with documentation or content-management tools (e.g., Confluence, MadCap Flare, Adobe FrameMaker) is helpful but not required.
- Understanding of software development processes is beneficial but not essential.
Why This Role Matters
This position plays a key role in ensuring customers and internal teams have the information they need to use our products confidently and effectively. You will help deliver documentation that improves customer experience and empowers colleagues across the business.
Working For You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Product Documentation Specialist in Cardiff employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Documentation Specialist in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your role as a Product Documentation Specialist fits into the bigger picture. We want you to show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your communication skills! As a Product Documentation Specialist, you’ll need to explain complex concepts clearly. We suggest doing mock interviews with friends or using online platforms to refine your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen together!
We think you need these skills to ace Product Documentation Specialist in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Documentation Specialist role. Highlight your experience in technical writing and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to emphasise your strong written communication skills and attention to detail. Provide examples of how you've translated complex concepts into clear documentation. This is key for us, as we need someone who can make information accessible for everyone.
Be Authentic: Let your personality shine through in your application! We appreciate authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for product documentation and how you can contribute to improving customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at RELX
✨Know Your Documentation Standards
Before the interview, brush up on documentation standards and best practices. Familiarise yourself with how to create clear and concise user guides or technical explainers. This will show that you understand the importance of quality documentation in supporting both internal teams and customers.
✨Understand the Product and Its Audience
Take some time to research LexisNexis Risk Solutions and their products. Understand the different audiences for the documentation, from developers to end users. Being able to discuss how you would tailor content for these groups will demonstrate your ability to translate complex concepts into accessible information.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight any experience you have in agile environments and how you’ve gathered information from cross-functional partners to enhance documentation.
✨Prepare Questions About Tools and Processes
Familiarise yourself with common documentation tools like Confluence or Adobe FrameMaker, even if you haven't used them extensively. Prepare thoughtful questions about the tools and processes the team uses. This shows your eagerness to learn and adapt, which is crucial for a Product Documentation Specialist.
