At a Glance
- Tasks: Be the go-to person for consumer inquiries and resolve issues efficiently.
- Company: Join LexisNexis Risk Solutions, a leader in risk management.
- Benefits: Enjoy competitive pay, flexible working hours, and a supportive team environment.
- Other info: Work in a dynamic team with opportunities for growth and learning.
- Why this job: Make a difference by helping consumers while developing your skills.
- Qualifications: Strong customer service skills and experience in regulated services are a must.
The predicted salary is between 26449 - 32327 £ per year.
LexisNexis Risk Solutions in Cardiff is hiring a Consumer Support Analyst to be the first point of contact for consumers, handling inquiries and resolving issues within defined SLAs. You will log, track and manage cases, maintain internal documentation, and collaborate with colleagues to ensure timely, accurate communications while complying with GDPR.
Essential Skills:
- Strong customer service
- Experience in Regulated Services
- Ability to work independently or in a team
- Proficient in using Windows and Office
Data-Driven Consumer Support Analyst in Cardiff employer: RELX
RELX is an excellent employer that values its employees by fostering a collaborative and inclusive work culture in the vibrant setting of Greater London. With generous holiday allowances, health screening benefits, and opportunities for professional growth, employees are encouraged to develop their skills while contributing to meaningful customer relationships in the SaaS industry.
