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- Tasks: Provide top-notch customer support across various channels and ensure compliance with GDPR.
- Company: Global information and analytics company based in the UK.
- Benefits: Hybrid work model, location-specific perks, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Experience in customer support and knowledge of GDPR required.
- Other info: Collaborative atmosphere with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A global information and analytics company in the UK is seeking a Consumer Support Advisor to provide excellent service across multiple customer channels. The ideal candidate will exhibit strong customer service skills, attention to detail, and the ability to meet deadlines.
This hybrid role in Cardiff requires experience in customer support and a solid understanding of GDPR. Candidates will work collaboratively with various teams to ensure effective communication and service delivery. Benefits specific to the location are also provided.
Customer Experience Specialist – Regulated Services & GDPR in Cardiff employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist – Regulated Services & GDPR in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially those related to GDPR. Being prepared will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Specialist – Regulated Services & GDPR in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any knowledge of GDPR. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at RELX
✨Know Your GDPR Inside Out
Since the role involves a solid understanding of GDPR, make sure you brush up on the key principles and regulations. Be ready to discuss how you've applied these in previous roles or how you would handle specific scenarios related to data protection.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to provide excellent service across multiple channels, which is crucial for this position.
✨Emphasise Attention to Detail
In a role that requires meticulous attention to detail, be prepared to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a significant difference in customer satisfaction or compliance.
✨Collaborative Spirit is Key
This job involves working with various teams, so highlight your teamwork skills. Share experiences where you successfully collaborated with others to achieve a common goal, showcasing your ability to communicate effectively and deliver results together.
