At a Glance
- Tasks: Be the go-to person for customers, resolving issues and managing information requests.
- Company: Join LexisNexis Risk Solutions, a leader in risk management based in Cardiff.
- Benefits: Enjoy competitive pay, flexible working hours, and a supportive team environment.
- Other info: Work in a dynamic, GDPR-compliant environment with growth opportunities.
- Why this job: Make a difference by helping customers and ensuring their rights are protected.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
Lexis Nexis Risk Solutions in Cardiff is seeking a Consumer Support Analyst to be the first point of contact for customers, handling information requests and resolving issues within defined SLAs.
You will log, track and manage cases and communicate clearly with colleagues and users.
You will work in a GDPR-compliant environment, coordinate with stakeholders, maintain documentation, and deliver accurate, timely responses.
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Consumer Rights & Support Analyst in Cardiff employer: RELX
RELX is an excellent employer that values its employees by fostering a collaborative and inclusive work culture in the vibrant setting of Greater London. With generous holiday allowances, health screening benefits, and opportunities for professional growth, employees are encouraged to develop their skills while contributing to meaningful customer relationships in the SaaS industry.
