At a Glance
- Tasks: Manage client relationships and drive revenue growth through exceptional support and training.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer success.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses solve complex risk problems.
- Qualifications: Bilingual in Spanish and Portuguese with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Team
Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include:
- Retaining and renewing existing business
- Developing relationships
- Identifying training needs
- Spotting up-sell and cross-sell opportunities to refer to the regional sales representative
- Optimising clients' utilisation of our products and services
In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
Responsibilities
- Delivering exceptional relationship management and client support
- Nurturing the assigned book of business and identifying growth opportunities where applicable
- Meeting assigned targets for renewals and incremental revenue
- Identifying client training requirements and maintaining accurate records of training delivered
- Providing quarterly updates to leadership
- Updating all opportunities in CRM timely
- Ensuring that end users are effectively on boarded within the stated SLA
Requirements
- Ability to manage a book of customers
- Proficient in Spanish and Portuguese
- Excellent communication and interpersonal skills to effectively engage with customers
- Proactive and empathetic in addressing customer concerns and resolving issues
- Excellent analytical and problem-solving abilities to identify trends and opportunities
- Adaptable and able to collaborate effectively with cross-functional teams
- Results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
- Detail-oriented and capable of managing multiple tasks and priorities effectively
- Proficient in using customer relationship management (CRM) software; experience in SalesForce is desired but not required
Working For You
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers, and private medical benefits
- Wellbeing programs and life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel season ticket loan and Electric Vehicle Scheme
- Optional dental insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support charities and causes that matter to you
- Employee resource groups with dedicated volunteering time
- Access to extensive learning and development resources
- Employee discounts through the Perks at Work scheme
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Bilingual Client Success Executive – Revenue Growth employer: RELX
At LexisNexis Risk Solutions, we are committed to fostering a dynamic work environment that prioritises employee well-being and professional growth. As a Bilingual Client Success Executive, you will benefit from generous holiday allowances, comprehensive health and wellness programmes, and extensive learning resources, all while working in a collaborative culture that values your contributions. Join us in our mission to drive revenue growth and enhance customer experiences in a role that offers meaningful impact and the opportunity to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Client Success Executive – Revenue Growth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll bump into someone from LexisNexis or a potential client. Have a quick, engaging summary of your skills and experiences ready to go. We want to make sure you leave a lasting impression!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you’re genuinely interested in the role and helps keep you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us. Don’t miss out on your chance to join the LexisNexis team!
We think you need these skills to ace Bilingual Client Success Executive – Revenue Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bilingual Client Success Executive role. Highlight your experience in customer relationship management and any relevant skills in Spanish and Portuguese. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and engaging language to demonstrate how you’ve successfully interacted with clients in the past. We love a good story!
Highlight Your Problem-Solving Abilities:We’re looking for someone who can identify trends and opportunities. In your application, share examples of how you've tackled challenges and driven results in previous roles. Show us that you’re proactive and ready to make an impact!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining our awesome team at LexisNexis Risk Solutions.
How to prepare for a job interview at RELX
✨Know Your Stuff
Before the interview, dive deep into LexisNexis Risk Solutions and their offerings. Understand their solutions around risk assessment, especially in areas like Anti-Money Laundering and Fraud. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Bilingual Skills
Since the role requires proficiency in Spanish and Portuguese, be ready to demonstrate your language skills during the interview. You might even want to prepare a few key phrases or responses in both languages to show your fluency and comfort.
✨Highlight Relationship Management Experience
Prepare examples from your past roles where you've successfully managed client relationships. Focus on how you identified growth opportunities and drove revenue through upselling or cross-selling. This will show that you understand the importance of nurturing a book of business.
✨Be Results-Driven
During the interview, emphasise your results-driven mindset. Share specific metrics or achievements that demonstrate your ability to meet targets for renewals and incremental revenue. This will align perfectly with what they’re looking for in a Client Success Executive.
