At a Glance
- Tasks: Support customers through onboarding and ensure a smooth experience with tailored assistance.
- Company: Join LexisNexis Risk Solutions, a leader in risk management and analytics.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Empowering environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Strong problem-solving skills and a customer-first mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
About The Business
LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.
About The Team
The team is a strong unit and very accountable for their own performance, we work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience and share ideas to drive continuous improvement.
Job Description
The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers. This role focuses on close collaboration with sales and internal stakeholders to help the business meet revenue targets, maintain strong customer satisfaction scores, and drive process improvements. You’ll be providing tailored support, from talking customers through onboarding and paperwork to managing day‑to‑day account needs. Our team values accountability and works in an environment that empowers employees to deliver excellent service and share ideas for continuous improvement.
Responsibilities
- Provide tailored support to new and existing customers during critical stages such as contracting or renewal, clearly communicating requirements and next steps to ensure a smooth, frictionless customer experience.
- Partner with the field sales team and work closely with key internal stakeholders, including Customer Support, Onboarding, Legal, and Finance, to deliver a seamless, end‑to‑end customer experience.
- Serve as a direct point of contact for customers, handling queries such as billing and invoices, updating product configurations, and managing user access to help customers maintain and grow their services.
- Ensure data accuracy within Salesforce by maintaining up‑to‑date customer accounts, opportunities, and communication records, supporting a reliable and transparent customer experience.
Requirements
- Strong problem‑solving skills to resolve new or complex customer queries quickly and effectively.
- Ability to apply knowledge and give clear advice that enables timely decisions for the benefit of the customer.
- Customer‑first mindset with a focus on delivering results accurately and on time to meet client expectations.
- Solid administrative background and proficiency in Microsoft applications to support smooth customer interactions.
- Demonstrates excellent work ethic and drive to succeed in creating positive outcomes for customers.
- Ability to communicate effectively with colleagues and clients to build trust and maintain strong relationships.
- A keen eye for detail to consistently deliver accurate work that reinforces customer confidence.
- Proactive approach to innovation by identifying opportunities to improve the customer journey, introducing creative solutions, and driving continuous enhancements.
Working For You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Customer Success & Onboarding Manager in Barry employer: RELX
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee well-being and professional growth. Our collaborative work culture empowers team members to innovate and excel in their roles, while our comprehensive benefits package, including generous holiday allowances and extensive learning resources, ensures a fulfilling work-life balance. Located within the dynamic RELX Group, we offer unique opportunities for career advancement in a supportive environment that values accountability and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Onboarding Manager in Barry
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis Risk Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success & Onboarding Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the company’s products and services. Dive into how they help customers manage risk. This knowledge will show your genuine interest and help you answer questions more effectively.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've resolved complex customer queries or improved processes. This aligns perfectly with what they’re looking for in a Customer Relationship Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their mission of delivering excellent customer experiences.
We think you need these skills to ace Customer Success & Onboarding Manager in Barry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and onboarding. We want to see how your skills align with our mission of delivering excellent service and driving continuous improvement.
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex customer queries in the past. We love candidates who can demonstrate a strong problem-solving mindset and a customer-first approach.
Highlight Your Teamwork Experience:Since collaboration is key for us, mention any experiences where you've worked closely with sales teams or other stakeholders. This will show us that you understand the importance of teamwork in delivering a seamless customer experience.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RELX
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success and onboarding. Understand how to create a smooth experience for customers, as this role is all about ensuring they feel supported and valued right from the start.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've tackled complex customer queries. Highlight your ability to think on your feet and provide clear, actionable solutions that benefit the customer, as this is crucial for the role.
✨Familiarise Yourself with Salesforce
Since maintaining accurate data in Salesforce is part of the job, make sure you know the basics of the platform. If you have experience with it, share how you've used it to enhance customer interactions and ensure data accuracy.
✨Emphasise Your Teamwork Skills
This role requires close collaboration with various teams. Prepare to talk about how you've successfully partnered with sales, support, or other departments in the past to deliver a seamless customer experience. Show that you can build strong relationships and work effectively within a team.
