At a Glance
- Tasks: Own the order validation process in Salesforce.com and ensure accurate billing.
- Company: Join a dynamic International Fulfilment team focused on global sales support.
- Benefits: Generous holiday, health perks, learning resources, and employee discounts.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring smooth order processing for international customers.
- Qualifications: Experience with Salesforce or similar CRM, strong multitasking, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About The Team
Our International Fulfilment team is responsible for the sales order processing and product fulfilment for an internationally based sales team. We handle orders from the point of submission in SalesForce.com through to invoicing. We create billing for the contracts to ensure accurate product fulfilment, invoicing, and timely revenue recognition.
About The Role
You will be responsible for the order validation process in Salesforce.com up until invoicing. You will work as a member of the International Fulfilment team ensuring workflows are maintained in keeping with established audit requirements. You should be able to prioritise multiple tasks while managing your own workload to ensure ongoing success.
Responsibilities
- Taking ownership of the order validation process in Salesforce.com all through to invoicing
- Working within established KPI’s ensuring accuracy for all quotes to deliver accurate billing and revenue recognition
- Establishing relationships with relevant Sales personnel and other internal stakeholders to ensure governance for order entry, data integrity of CRM and billing systems
- Collaborating with Fulfilment team to ensure workflows and best practice are maintained in line with established audit requirements and establishing solid working relationships with all Fulfilment teams to ensure consistency of first class support for all International LNRS customers
Requirements
- Be able to multi-task effectively within agreed upon deadlines whilst managing own workload
- Have the ability to work well under pressure and deadlines whilst being flexible
- Display excellent attention to detail and critical thinking
- Have excellent working knowledge of Salesforce or similar CRM system
- Be proficient in using Microsoft Office package
- Have a positive, collaborative mindset and a desire to deliver real business value to our customers
Working For You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Account Support Analyst employer: RELX
As an Account Support Analyst within our International Fulfilment team, you will thrive in a dynamic work culture that prioritises employee well-being and professional growth. With generous holiday allowances, comprehensive health benefits, and extensive learning resources, we are committed to fostering a supportive environment where you can excel and make a meaningful impact on our international operations.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. A friendly chat can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to order validation and Salesforce. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to discuss specific examples where you’ve successfully managed multiple tasks or improved processes. This is key for roles like Account Support Analyst where accuracy is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you that dream job!
We think you need these skills to ace Account Support Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Support Analyst role. Highlight your experience with Salesforce and any relevant skills that match the job description. We want to see how you can bring value to our International Fulfilment team!
Showcase Your Multi-tasking Skills:Since this role involves juggling multiple tasks, give examples of how you've successfully managed competing priorities in the past. We love seeing candidates who can thrive under pressure while keeping everything organised!
Emphasise Attention to Detail:In your application, mention specific instances where your attention to detail made a difference. Whether it’s ensuring accurate billing or maintaining data integrity, we want to know how you’ve nailed it before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at RELX
✨Know Your Salesforce Inside Out
Since the role heavily involves Salesforce.com, make sure you brush up on your knowledge of the platform. Familiarise yourself with the order validation process and be ready to discuss how you've used Salesforce in past roles. This will show that you're not just a user but someone who understands its intricacies.
✨Demonstrate Your Multi-Tasking Skills
The job requires juggling multiple tasks under pressure, so prepare examples from your previous experience where you successfully managed competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay organised and efficient.
✨Build Rapport with the Interviewers
Establishing relationships is key in this role, so during the interview, engage with your interviewers. Ask them about their experiences in the International Fulfilment team and share your thoughts on collaboration. This shows that you value teamwork and are keen to integrate well into their culture.
✨Showcase Your Attention to Detail
Given the importance of accuracy in billing and revenue recognition, be prepared to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether it was catching an error or improving a process. This will demonstrate your critical thinking skills and commitment to quality.
