At a Glance
- Tasks: Support sales and account management teams, ensuring customer success and seamless onboarding.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Generous holiday allowance, health benefits, wellbeing programs, and share options.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real impact in the financial services sector while developing your career.
- Qualifications: Experience in customer success or account management, preferably in financial services.
The predicted salary is between 36000 - 44000 £ per year.
- Account Specialist
- Hybrid: 2 to 3 days/week in office
- About the Business
Lexis Nexis Risk Solutions is the essential partner in the assessment of risk.
Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help customers solve complex problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
Learn more: https://risk. lexisnexis. com/
About the Role
The Account Specialist, plays a key role in supporting the sales and account management teams across the Bankers Almanac portfolio.
The successful candidate will help customers derive maximum value from Lexis Nexis Risk Solutions' trusted payments and banking reference data solutions, supporting activities across onboarding, implementation, renewals, account administration, and customer success.
Working closely with Sales, Product, Customer Support, Operations, Finance, and Legal teams, the Account Specialist will ensure a seamless customer experience and help drive customer retention and growth across financial institutions, corporates, fintechs, and payment service providers.
Responsibilities
- Act as a primary point of contact for administrative and operational support across the Bankers Almanac customer base.
- Support customer onboarding and implementation activities for Bankers Almanac solutions, ensuring successful adoption and timely delivery.
- Coordinate customer requests relating to product access, data delivery, contract administration, billing, invoicing, and service queries.
- Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention initiatives.
- Work closely with internal teams to resolve customer issues and ensure service expectations are met.
- Monitor customer activity and proactively identify opportunities to improve engagement and customer outcomes.
- Maintain accurate customer records and account information within CRM systems.
- Support customer communications relating to product enhancements, data updates, and service changes.
- Assist with preparing account reviews, customer reporting, and commercial documentation.
- Identify opportunities to streamline processes and improve the customer experience.
Requirements
- Experience in customer success, account support, sales support, account management, or client services, preferably within financial services, payments, fintech, or data services.
- Strong understanding of customer lifecycle management, including onboarding, implementation, and renewals.
- Fluent in English.
- A second European language (French, German, Spanish, Italian, Dutch, Russian, or another European language) is highly desirable.
- Excellent communication and relationship-building skills with both customers and internal stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience working with CRM platforms such as Salesforce and Microsoft Office applications.
- Highly detail-oriented with a customer-first mindset.
- Interest in banking, payments, financial crime compliance, reference data, and financial institutions is advantageous.
- Preferred Experience
- Exposure to banking and payments ecosystems, including correspondent banking, payment operations, SWIFT, routing data, or reference data services.
- Experience supporting customers that utilise financial data, compliance, or risk management solutions.
- Understanding of the challenges banks, corporates, and payment providers face in maintaining accurate payment routing and reference data.
- What You'll Bring
- A passion for delivering exceptional customer experiences.
- Strong collaboration and stakeholder management skills.
- A proactive and solutions-oriented approach to problem solving.
- The ability to build trusted relationships with both customers and internal teams.
- An eagerness to learn and develop expertise within the Bankers Almanac portfolio and the broader payments ecosystem.
- Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- #J-18808-Ljbffr
Account Specialist employer: RELX
RELX is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee wellbeing, generous benefits, and opportunities for professional growth, you will be empowered to influence strategic decisions across multiple business segments while enjoying a healthy work/life balance. Join us to be part of a forward-thinking team that values your contributions and fosters a culture of shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RELX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RELX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RELX:Your cover letter is your chance to shine! Tell us why you want to work at RELX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RELX!
How to prepare for a job interview at RELX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
